Location
London

Hours
Full Time (hours not specified)

Salary
£36,195 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, high quality teaching, research, and a commitment to delivering the best possible patient experience.

We are seeking a professional and effective Credit Controller to join our Income Treasury and Cashiers team. In this role, you will manage credit control and cash collection for assigned accounts, ensuring prompt and efficient collection of monies due in line with targets. You will handle customer queries and complaints, produce reports, and reconcile accounts according to departmental procedures.

The role involves managing a portfolio of debt from NHS, private, international patients, research partners, and domestic non-NHS customers. You will use your credit control and negotiation skills to meet daily and monthly targets, working with minimal supervision. Strong communication, Excel skills, and problem-solving abilities are essential.

The Credit Controller will liaise with budget holders, external debt collectors, and internal departments to resolve outstanding debts and disputes. Some litigation and court attendance may be required. You will also provide cover for other Credit Controllers as needed.

This is an exciting opportunity to contribute to maximising income for a leading NHS Trust with an annual income exceeding £2 billion, supporting vital healthcare services and research.

Experience
- Considerable experience working within a debtors and credit control team, including direct involvement in all aspects of credit management and litigation.
- Experience using a computerised sales ledger system and contributing to system improvements.
- Proven track record of high collection rates and ability to manage workload independently to meet deadlines.

About you
- Excellent oral and written communication skills.
- Strong interpersonal skills with the ability to work effectively with staff at all levels.
- Good judgement and analytical skills to review and interpret sales ledger data.
- Knowledge of debt collection procedures and relevant legislation.
- Ability to work collaboratively across departments and with external parties.
- Proactive, organised, and able to manage multiple priorities.

Qualifications
- AAT Intermediate, ICM Certificate Level, NVQ Level 4 in Accounting or equivalent experience.
- ECDL qualification or equivalent experience.