Location
London, Greater London - Pantheon Store

Hours
Full Time
Tuesday to Saturday, 15:00 - 23:00

Salary
£13.85 per hour

About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, playing a vital customer-facing role in delivering a market-leading customer experience. You will engage with customers through 1 to 1 fitting and styling appointments, offering expert advice on suits, bra fitting tailored to body shape, and bespoke beauty routines. This role requires building rapport quickly, listening to customer needs, and confidently recommending products to drive sales both in-store and online.
Working in a fast-paced, high-demand environment, you will balance speed and accuracy while maintaining excellent service standards. Interest in the product area is important; experience or qualifications are beneficial but not essential as full training will be provided to build expert product knowledge.
You will utilise digital tools such as the Sparks App and in-store devices to deliver a personalised five-star service. This is an exciting opportunity to take the lead in delivering exceptional service and bringing the M&S style experience to life.

Purpose
To deliver a great shopping experience by putting customers first, championing and promoting our brilliant products. As the face of the business, you will represent the voice of our customers to help us continually improve.

Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Maintain store cleanliness and ensure shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs and deliver remarkable service
- Build expert product knowledge to sell and recommend products and services
- Utilise digital tools and communication channels effectively to enhance customer experience

Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with attention to detail
- Openness to feedback and accountability for managing own workload
- Strong communication skills and adaptability
- Ability to build positive relationships through good listening
- Good digital capability

Everyone’s Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and offer flexible working options to support work-life balance. Reasonable adjustments are available throughout the recruitment process to ensure fairness and accessibility.

Our Support
- Mentorship through a buddy system to support new colleagues
- Flexible working options including part-time, compressed weeks, and job sharing
- Access to wellbeing resources including a free virtual GP service
- Colleague networks supporting health, gender equality, armed forces, culture, menopause, cancer, LGBTQ+, and family carers

How to Apply
Submit your application via our short form. You may be invited to complete an online assessment and attend an in-person assessment centre or interview. We will communicate the outcome and next steps promptly.

Experience
Interest in fashion, home, and beauty products is important. Experience or qualifications are beneficial but not essential as full training will be provided.

About you
Confident and fashion-forward with a passion for helping customers feel their best. Able to build rapport quickly and listen attentively to customer needs. Comfortable working in a fast-paced environment while maintaining excellent service standards. Digitally confident and adaptable to changing situations. Strong communication skills and a positive attitude towards feedback and accountability.

Qualifications
No formal qualifications are required for this role. A willingness to learn and develop product knowledge is essential.