Location
Sidcup, Kent

Hours
Full Time
Tuesday 20:00-23:00
Wednesday 20:00-23:00
Friday 20:00-23:00
Saturday 20:00-23:00

Salary
£13.85 per hour + £3.00 per hour unsocial premium (for hours worked between 22:00-06:00)

About the Role
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. This role is not just about filling shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll up their sleeves day in and day out to meet strong customer demand head-on.

As a resilient and committed brand ambassador, you will confidently recommend and sell our newest food products, ensuring customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is busiest. You’ll go above and beyond to serve, sell, fill, and help drive sales growth.

Being digitally confident is essential. You will utilise digital tools such as the Sparks App and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them.

Teamwork is crucial. You’ll contribute to a positive, high-energy environment where everyone supports each other to deliver a seamless customer experience.

Flexibility is vital. You should be ready to work across various areas of the store, adapting to the changing demands of retail. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. For those ready to roll up their sleeves, there’s huge opportunity. Take your marks and apply today.

Under 18 disclaimer
This role involves working late nights and is not open to applicants under 18, in compliance with health and safety legislation to keep colleagues safe.

Purpose
To deliver a great shopping experience by putting customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us continually improve.

Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are always stocked
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
- Build expert product knowledge to sell and recommend products and services
- Utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities
- High levels of customer service
- Commitment to excellent work with great attention to detail
- Open to and acts upon feedback, regularly seeking it
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

Everyone’s Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working and reasonable adjustments to ensure a fair recruitment process.

Our Support
Mentorship
New colleagues are supported through a buddy system to help them learn and settle into their roles.

Flexible Working
As a 24/7 business, we offer flexible working options including part-time, compressed weeks, and job sharing where appropriate.

Benefits
Access to a wellbeing hub including a free virtual GP service and a range of colleague networks supporting family & carers, menopause, armed forces, LGBTQ+, culture & heritage, cancer, gender equality, and health & wellbeing.

How to Apply
Apply by submitting your application form. You may be invited to complete an online assessment and attend an in-person assessment centre or interview. We will keep you informed throughout the process and provide support for any reasonable adjustments needed.

Experience
Previous retail or customer service experience is beneficial but not essential. Enthusiasm and a positive attitude are key.

About you
Resilient, adaptable, and able to work effectively under pressure.
Passionate about delivering excellent customer service.
Digitally confident and comfortable using apps and in-store devices.
Team player who contributes to a positive working environment.
Flexible and willing to work across different store areas and shifts.
Must be 18 or over due to late working hours.

Qualifications
No formal qualifications are required for this role. A willingness to learn and develop is essential.