Location
London, Greater London - Pantheon Store

Hours
Part Time
Tuesday 15:00-23:00
Wednesday 15:00-23:00
Thursday 15:00-23:00
Friday 15:00-23:00

Salary
£13.85 per hour increasing to £14.74 per hour from 1st April
+ £3.00 per hour unsocial premium for hours worked between 22:00-06:00

About the Role
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, playing a vital customer-facing role in delivering a market-leading customer experience. You will help customers feel their best through personalised 1 to 1 fitting and styling, bra fitting focused on flattering body shapes, or tailor-made beauty routines. Building rapport quickly, listening to customer needs, and confidently recommending products to increase sales both in-store and online are key aspects of this role.
Working in a fast-paced, high-demand environment, you will balance speed and accuracy while delivering excellent service. Interest in the product area is important; experience or qualifications are beneficial but not essential as full training and expert product knowledge will be provided.
You will create genuine connections through fitting appointments, style advice, consultations, and tailored recommendations to meet daily sales targets. Digital confidence is essential as you will use tools like the Sparks App and in-store devices to provide a personalised five-star service.
This role involves working late nights; therefore, applicants must be 18 or over to comply with health and safety legislation and ensure colleague safety.

Purpose
To deliver a great shopping experience by putting customers first, championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us continually improve.

Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Maintain store cleanliness and ensure shelves are stocked
- Monitor and deliver daily sales targets, priorities, promotions, and selling opportunities
- Engage proactively with customers to understand their needs and deliver remarkable service
- Build expert product knowledge to sell and recommend products and services
- Utilise digital tools and communication channels to deliver excellent customer service

Key Capabilities
- High levels of customer service
- Commitment to excellent work with great attention to detail
- Open to feedback and regularly seeks it
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

Everyone’s Welcome
M&S is committed to inclusion, diversity, and equal opportunities, offering flexible working options such as part-time, compressed weeks, or job sharing. Reasonable adjustments are available throughout the recruitment process to ensure fairness and accessibility.

Support and Benefits
- Mentorship through a buddy system to support new colleagues
- Flexible working patterns to suit customer needs
- Access to wellbeing resources including a free virtual GP service
- Colleague networks supporting gender equality, armed forces community, health and wellbeing, culture and heritage, cancer support, family and carers, LGBTQ+, and menopause awareness

How to Apply
Submit your application via our short form. You may be invited to complete an online assessment and attend an in-person assessment centre or interview. Reasonable adjustments can be requested at any stage to support your application process.

Experience
Experience or qualifications in fashion, home, or beauty are beneficial but not essential. Enthusiasm and a willingness to learn are key.

About you
Fashion-forward and confident with a passion for helping customers feel their best. Able to build rapport quickly, listen attentively, and recommend products effectively. Comfortable working in a fast-paced environment with a commitment to delivering excellent service. Digitally confident and adaptable to change.

Qualifications
No formal qualifications required. Applicants must be 18 or over due to late-night working hours and health and safety regulations.