Location
Marks & Spencer, Kings Road, London, Greater London

Hours
Part Time
Wednesday 23:00-07:00
Thursday 23:00-07:00

Salary
£13.85 per hour increasing to £14.74 per hour from 1st April + £3.00 per hour unsocial premium (applicable for hours worked between 22:00-06:00)

About the Role
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. This role is not just about filling shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You will be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers. Through remarkable service, you will ensure customers feel truly valued every time they shop.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is busiest. You’ll go above and beyond to serve, sell, fill, and help drive sales growth.

Being digitally confident is essential. You will use digital tools such as the Sparks App and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them.

Flexibility is vital. You should be ready to work across various areas of the store, adapting to changing retail demands. No two shifts will look the same, and you will embrace the challenge.

This is a frontline role, requiring commitment and energy. If you are ready to roll up your sleeves, there’s huge opportunity. Take Your Marks and apply today.

Important: This role involves working through the night and is only open to applicants aged 18 or over to comply with health and safety legislation and ensure colleague safety.

Experience
Previous retail or customer service experience is beneficial but not essential. Enthusiasm and a willingness to learn are key.

About you
- Committed to delivering excellent customer service with great attention to detail
- Resilient and able to work effectively under pressure
- Strong communication skills and a good listener
- Adaptable to changing situations and flexible in working across different store areas
- Digitally confident and comfortable using apps and in-store technology
- A team player who contributes to a positive, high-energy environment

Qualifications
No formal qualifications are required for this role. A positive attitude and dedication to providing remarkable service are essential.