Location
Chancery Lane Simply Food, London, Greater London

Hours
Full Time, Temporary Contract
Work Pattern:
Week 1 - Monday to Friday: 05:00-13:00
Week 2 - Wednesday to Sunday: 05:00-13:00
Please note the £3.00 per hour unsocial premium applies only to hours worked between 22:00-06:00

Salary
£13.85 per hour + £3.00 per hour unsocial premium (for hours between 22:00-06:00)

About the Role
Join M&S as a Customer Assistant in our Food section and become part of the UK’s fastest growing retailer. This frontline role is not just about filling shelves; it’s about delivering five-star service at pace and embracing the transformation we are driving. You will be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers while ensuring they feel valued every time they shop with us.

You will thrive in a high-pressure environment, staying sharp, fast, and focused during the busiest times. Your role includes serving, selling, filling, and helping drive sales growth. Digital confidence is essential as you will use digital tools such as the Sparks App and in-store devices to enhance the customer experience.

Flexibility is vital as you will work across various areas of the store, adapting to changing retail demands. Being a team player is crucial to contribute to a positive, high-energy environment where everyone supports each other to deliver a seamless customer experience.

This role involves early morning shifts and is not suitable for applicants under 18 due to health and safety legislation.

Purpose
To deliver an outstanding shopping experience by putting customers first and championing our brilliant products. As the face of the business, you will be the voice of our customers, helping us continually improve.

Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and shelves stocked
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Engage proactively with customers to understand their needs and deliver remarkable service
- Build expert product knowledge to recommend and sell products and services
- Utilise digital tools and communication channels effectively to deliver for the customer

Key Capabilities
- High levels of customer service
- Commitment to excellent work with great attention to detail
- Open to and acts upon feedback regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships through good listening
- Good level of digital capability

Everyone’s Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working and reasonable adjustments to support a fair recruitment process.

Our Support
- Mentorship through a buddy system to support new colleagues
- Flexible working options including part-time, compressed weeks, and job sharing
- Access to wellbeing resources including a free virtual GP service
- Colleague networks supporting various communities such as Menopause, Forces, Culture and Heritage, LGBTQ+, Health and Wellbeing, Family & Carers, Cancer, and Gender Equality

How to Apply
Submit your application via our short form. You may be invited to complete an online assessment and attend an in-person assessment centre or interview. Reasonable adjustments are available throughout the process upon request.

Experience
No specific experience required; enthusiasm and a willingness to learn are essential.

About you
- Passionate about delivering excellent customer service
- Resilient and able to work effectively under pressure
- Digitally confident and adaptable to new tools
- Flexible and willing to work across different store areas
- A team player who contributes positively to the work environment
- Must be 18 or over due to early morning shift requirements

Qualifications
No formal qualifications required for this role. A positive attitude and commitment to delivering great service are key.