Location
Marks & Spencer, Kings Road, London, Greater London

Hours
Part Time
Friday 14:00-22:00
Saturday 14:00-22:00

Salary
£13.85 per hour increasing to £14.74 per hour from 1st April

About the Role
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. This role is not just about filling shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You will be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers. Through remarkable service, you will ensure customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is busiest. You’ll go above and beyond to serve, sell, fill, and help drive sales growth.

Being digitally confident is essential. You will utilise digital tools such as the Sparks App and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them.

Teamwork is crucial. You will contribute to a positive, high-energy environment where everyone works hard and supports each other to deliver a seamless customer experience.

Flexibility is vital. You should be ready to work across various areas of the store, adapting to the changing demands of retail. No two shifts will be the same, and you will embrace the challenge.

This is a frontline role, demanding energy and commitment. For those ready to roll up their sleeves, there is huge opportunity. Take your marks and apply today.

Purpose
To deliver a great shopping experience by putting customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us continually improve.

Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are always stocked
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
- Build expert product knowledge to sell and recommend products and services
- Utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

Everyone’s Welcome
M&S is committed to inclusion, diversity, and equal opportunities. We welcome applications from all backgrounds and are happy to discuss flexible working and reasonable adjustments to the recruitment process to ensure fairness and transparency.

Our Support
Mentorship
New colleagues receive support through our buddy system to help them settle and learn.
Flexible Working
We offer flexible working options including part-time, 4-day compressed weeks, or job sharing to suit both colleagues and business needs.
Benefits
Access to a wellbeing hub including a free virtual GP service.
Colleague Networks
Supportive networks for health and wellbeing, gender equality, armed forces community, family and carers, culture and heritage, menopause, cancer, and LGBTQ+ colleagues.

Experience
No specific experience required, but a passion for customer service and retail is essential.

About You
You are resilient, enthusiastic, and able to thrive in a fast-paced environment. You take pride in delivering excellent customer service and enjoy working as part of a team. You are adaptable, digitally confident, and willing to work flexibly across different store areas and shifts.

Qualifications
No formal qualifications are required for this role. A positive attitude, willingness to learn, and commitment to the role are key.