Location
Whetstone, London, Greater London

Hours
Part Time
Week 1: Wednesday 15:00-23:00, Friday 15:00-23:00, Saturday 15:00-23:00
Week 2: Monday 15:00-23:00, Tuesday 15:00-23:00, Saturday 15:00-23:00

Salary
£13.85 per hour + £3.00 per hour Unsocial Premium (for hours worked between 22:00 and 06:00)

About the Role
Join our team at M&S as a Customer Assistant in our Food section, where you'll champion our high-quality products, great value offers, and deliver excellent customer service. You will be a brand ambassador, ready to recommend our newest Food products and ensure customers feel truly valued every time they shop with us.

At M&S, customers don’t wait. You’ll roll up your sleeves, work hard, and go above and beyond every day. Being digitally confident is essential, as you will use digital tools such as the Sparks App and in-store devices to enhance the customer experience and ensure product availability.

Teamwork is crucial. You will help create an inclusive store environment, supporting and respecting colleagues and the local community. Flexibility is vital, as you will work effectively across various store areas, adapting to the changing demands of retail.

Please note, this role involves late-night working and is only open to applicants aged 18 or over to comply with health and safety legislation and ensure colleague safety.

Experience
Previous retail or customer service experience is advantageous but not essential. Enthusiasm and a passion for delivering excellent customer service are key.

About you
Committed to delivering high levels of customer service with great attention to detail.
Open to feedback and proactive in seeking it.
Accountable for planning and managing your own workload efficiently.
Strong communication skills and adaptability to changing situations.
Ability to build positive relationships by being a good listener.
Digitally confident and comfortable using digital tools.
Flexible and willing to work across different areas of the store.

Qualifications
No formal qualifications are required for this role, but a positive attitude and willingness to learn are essential.