Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
As a Customer Outcome Executive at Salesforce, you will operate at the intersection of sales and customer success within our UKI Chief Customer Office. You will lead a proactive customer success motion that bridges the gap between sales vision and post-sale value realisation, ensuring customers achieve measurable value from their Salesforce investments from day one and throughout their lifecycle. This is a quota-carrying, high-impact role based in London.

Your responsibilities include partnering with sales on strategic, high-value opportunities to define clear, customer-aligned paths to value, agreeing on well-resourced and measurable success plans upfront with customers. You will own a portfolio of new logo accounts, diagnose challenges such as low adoption, shelfware, or under-realised value, and lead cross-functional strategies to stabilise accounts. Additionally, you will manage a services-focused quota spanning Signature Success, Premier Success, and Advisory Services, unlocking incremental value across the customer portfolio.

Salesforce is the #1 AI CRM where ambition meets action and innovation is a way of life. Join us to be part of a company leading workforce transformation in the agentic era, driving innovation and keeping our core values at the heart of everything we do. Together, we will bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Experience
- Experience in a new logo sales role within a complex, enterprise SaaS environment.
- Proven track record of managing a quota or revenue target.
- Experience developing and executing customer success or value-realisation plans with measurable outcomes.
- Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.

About you
- Strong collaborator able to partner effectively with sales and cross-functional teams.
- Strategic thinker with the ability to diagnose account challenges and lead recovery or adoption strategies.
- Comfortable presenting to executive-level stakeholders on account strategy or recovery plans.
- Passionate about driving customer success and delivering measurable value.

Qualifications
- Preferred experience with customer health scoring or adoption analytics tools.
- Background in change management or organisational adoption strategy is advantageous.