Location
London

Hours
Full Time with a requirement to work one weekend day (Saturday or Sunday) per month on a rota basis

Salary
£32,207 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Endoscopy Department delivers diagnostic and therapeutic day case procedures in a fast-paced, complex environment, seeing a high volume of patients weekly. We are seeking a dedicated, enthusiastic, and driven Endoscopy Patient Access Coordinator to join our team. This role offers an excellent opportunity to develop experience in waiting list management, inpatient pathways, and booking endoscopy theatre lists, primarily working at Endoscopy Reception.

The Patient Access Coordinator will be the first point of contact for patients and service users, providing in-depth knowledge and liaising closely with clinical and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Efficient coordination of the administrative team to book appointments and manage waiting lists is essential, including managing waiting times against the national six-week standard for diagnostic procedures.

This role requires excellent interpersonal skills, proactive organisation, teamwork focus, and the ability to manage workload and priorities independently. The successful candidate will be a clear and tactful communicator with strong problem-solving abilities and a flexible, can-do approach.

Endoscopy is delivered by a diverse multidisciplinary team, and good engagement with nursing, medical, and decontamination staff is required. The department has a strong focus on continuous improvement and implementing improvement methodologies.

Experience
- Proven experience in an administrative role demonstrating competent data collection and data quality
- Experience handling confidential documents and information
- Experience working in a customer-focused environment, able to manage difficult customers and challenging situations
- Experience within the NHS administrative environment
- Knowledge of medical terminology
- Experience with EPIC system

About you
- Excellent organisational skills with the ability to manage and prioritise workload effectively to meet tight deadlines
- Proficient in IT systems including Microsoft Office, Outlook, and Excel
- Strong interpersonal and communication skills with a proactive and flexible approach
- Ability to work well within a team and develop strong working relationships
- Mature attitude with good problem-solving skills

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- Customer service qualification or training (desirable)
- Knowledge of key waiting times targets including 18 weeks and diagnostic pathways
- Knowledge of the Faster Diagnosis Standard (FDS) and Virtual Clinics (desirable)