Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. As the world of work evolves, we seek Trailblazers passionate about improving business and the world through AI, driving innovation, and upholding Salesforce's core values. Join us to level-up your career at the company leading workforce transformation in the agentic era.

As an Engagement Delivery Manager, you will create and manage project plans, monitor progress and timelines, adjust schedules as needed, and resolve issues to ensure project success. You will ensure projects are delivered on time and within budget while adhering to project gates and governance. Managing resource utilization and timesheet approvals will be part of your responsibilities.

You will oversee day-to-day project execution, assist with planning, tracking, documentation, and status updates, and manage scope changes. You will handle one or two large projects or multiple small to medium interrelated projects requiring complex cross-functional collaboration.

Acting as the primary customer interface, you will perform project management activities ensuring adherence to Salesforce and internal methodologies. You will demonstrate strong project leadership, business acumen, and analytical skills.

Your role includes facilitating requirements gathering, creating technical design documents with Technical Architects and Developers, adopting standardized development lifecycle methodologies, and identifying opportunities to leverage Salesforce technologies.

You will lead review sessions with clients and teams, participate in end-to-end implementation planning, write and review QA and UAT test scripts, manage UAT with end users, and drive business process improvements.

Establishing trusted advisor relationships with client stakeholders, you will provide vision and future product roadmapping, manage difficult conversations regarding budget, resources, and timelines, and be responsible for all project deliverables and risk management.

Experience
- Minimum 5 years in project management leading enterprise-scale CRM projects
- Proven Salesforce experience
- Demonstrated leadership managing project teams, budgets, and schedules against customer or vendor contracts
- Experience managing Director+ level stakeholders with negotiation, conflict management, escalations, and executive communication skills
- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentor junior team members, and proactively manage project risks
- Experience working in fast-paced, high-energy, team-oriented environments
- Willingness and ability to travel

About you
- Strong interpersonal and communication skills, both verbal and written
- Ability to manage and communicate with remote teams during non-traditional business hours
- Solid business acumen and analytical skills
- Composure in customer-facing situations and complex engagements
- Consultative approach with ability to tailor messaging and lead workshops
- Passionate about customer success and continuous learning
- Ability to move fast and drive business value and results
- Trusted by stakeholders through credibility and expertise

Qualifications
- Bachelor's degree in Business Administration, Information Technology, or equivalent experience
- Agile SCRUM Master Certification
- Project Management Certification such as Prince2, APM, or PMP
- Salesforce Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not required