Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are seeking an Enterprise Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Service Cloud platform — including Contact Centre, IT Service Management (ITSM), and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. Service Cloud is a complete agentic service platform powered by AI, enabling real-time collaboration between AI agents and human representatives to resolve issues faster, personalise interactions, and deliver support across multiple channels such as voice, digital messaging, web chat, email, and WhatsApp. You will be part of a team that leverages the fastest-growing AI adoption in the industry to deliver exceptional customer experiences, improve resolution times, increase customer satisfaction, and reduce operating costs through a blended human and AI workforce. Join us to shape the future of AI-driven service and redefine what’s possible for yourself, for AI, and for the world.

Experience
- Proven success in quota-carrying, technology solution-based direct sales
- Experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Skilled in account planning to retain and grow Annual Contract Value (ACV) with existing customers, focusing on upsell and cross-sell opportunities
- Strong research and discovery skills to understand customer processes, business objectives, and strategic goals
- Ability to identify and present compelling value propositions aligned with Agentforce and Service Cloud technology capabilities
- Effective customer communication skills across written, verbal, and presentation formats using tools such as Slack, Google Slides, and Zoom
- Experience leveraging internal resources, tools, and teams to drive results
- Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success

About you
- Strong interpersonal and communication skills
- Familiarity with sales methodologies such as MEDDIC, Challenger, or Command of the Message
- Experience developing business cases, service requirements, and building strategic partnerships
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding sales quotas
- Collaborative mindset with experience working across multiple internal teams to align resources with account objectives
- Passionate about innovation, AI, and delivering exceptional customer experiences

Qualifications
Relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role. Salesforce is committed to an inclusive recruitment process and welcomes candidates from diverse backgrounds.