Location
65 Shepherd's Bush Green, London

Hours
Flexible week to week rota to meet business demands

Salary
Competitive salary

About the Role
Manage day and evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams. Both guest and team experience will be at the heart of all you do. You will lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions. Liaise closely with the central Meeting and Event bookings team to ensure seamless communication, so our guests have a fantastic and unique experience. Work closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests. Be operationally present and lead the team in key events, providing outstanding and exemplary experiences for our guests. Proactively provide input and feedback, looking for opportunities to improve and innovate how we use the space and manage it. Whether setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – you will ensure internal and external customers have the best possible experience with us. Manage a lean team, creating an environment where they feel valued and providing opportunities to grow and develop. Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst maintaining high quality and top-notch experiences. Handle stock and expenses and manage relationships with events suppliers and contractors by working with the GM and DOO. Take overall responsibility for the health and safety of anyone using the area, including yourself, providing a secure environment for customers and their property.

Experience
- A track record of leading Meetings and Events teams; a natural at inspiring trust and bringing others along on a journey.
- 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment, such as restaurant groups, hotels or contract events catering.
- Experience using Micro Fidelio Opera or a similar front desk operating system is a strong advantage.
- Exceptional attention to detail in a fast-paced environment, able to juggle many tasks while ensuring accuracy.

About you
- Passionate about hospitality and creating memorable experiences for guests and colleagues.
- Keen to take ownership and pride in your work with a roll-up-your-sleeves attitude to delivering results.
- Open to doing things differently and trying (almost) everything once.
- Enthusiastic, confident and warm, eager to be part of a hardworking, supportive team that enjoys having fun.
- Open and honest with exemplary communication skills.
- Flexible with your weekly schedule to meet variable business demands.

Qualifications
Not explicitly stated, but relevant hospitality event management experience and familiarity with front desk systems are preferred.