Location
London

Hours
Full Time - 24h operational schedule with flexibility as required

Salary
Negotiable

About the Role
Your role will be responsible for leading and managing the pastry kitchen operations within Raffles London OWO. You will ensure all food is produced and served in line with the Raffles standard of excellence whilst adhering to health and safety legislation. Working closely with all food and beverage outlet teams, you will ensure smooth and consistent service, pre-empting and delivering a luxurious and high-quality level of service while managing time and service targets. Collaborating with the Executive Pastry Chef, you will develop and create seasonal menus for all Raffles outlets. You will provide training and mentorship to junior staff, assisting with their development and growth.

Responsibilities include ensuring steps of service, recipe standards, and cost control measures are met and adhered to; maintaining and running the pastry kitchen; training and managing the pastry team; maintaining stock control; involvement in menu engineering and dish development; maintaining discipline and mentoring junior staff; monitoring training progress; ensuring correct storage, labelling, and stock rotation of food and equipment; ordering supplies and equipment; reporting maintenance needs; and undertaking additional responsibilities in the absence of senior staff.

As a hands-on leader, you will coach and develop the kitchen team through regular one-to-ones and appraisals, represent the department at management meetings, support troubleshooting and guest challenges, and promote creativity and innovation within the team. You will ensure health and safety compliance, stimulate awareness of safety practices, and maintain composure under pressure while providing guidance.

Join a legendary brand at a historic London landmark, where you will contribute to creating culturally enriching, intellectually stimulating, and luxurious experiences for guests in a vibrant and respectful environment.

Experience
Recent experience within a multi-outlet venue or 5-star hotel. Market knowledge of competitors and event industry trends. Strong food and beverage knowledge. Proven track record of providing high levels of service under pressure.

About you
Enthusiastic and committed to delivering the best service and experiences possible. Able to lead and work with a team. Detail-oriented and consistent. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Essential:
- Strong leadership and mentoring skills
- Ability to develop seasonal menus and manage kitchen operations

Desirable:
- Previous experience managing or supervising a team
- Understanding of the luxury sector and UHNW customer expectations
- Experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards