Location
London

Hours
Evening shifts, often finishing after 12am

Salary
Negotiable

About the Role
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. The hotel features 182 chic bedrooms, a Gourmet Bar and Restaurant, as well as a fitness centre. As an F&B Team Leader, you will support the smooth and efficient operation of the hotel bar, ensuring excellent guest service, high operational standards and a positive team environment. You will lead and support the bar team during daily operations and service, assist with opening and closing procedures including cash handling and stock checks, and maintain high standards of cleanliness, presentation, hygiene and health & safety. You will prepare and serve drinks in line with hotel standards and responsible service requirements, monitor stock levels to minimise waste and breakages, and train, coach and support team members to improve performance and service standards. Confidently dealing with guest requests, feedback and complaints, you will ensure all bar procedures and hotel policies are followed. You will also support the F&B Manager with the smooth running of the department and act as a role model for the team.

Benefits
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and hotel partners (Europcar, Merlin Entertainment etc.)

Experience
Previous bar or F&B experience preferred.

About you
Strong customer service and communication skills. Confident, organised and able to lead a team. Good knowledge of drinks and bar service. Ability to work under pressure in a busy hotel environment. Professional attitude with a strong focus on guest satisfaction.

Qualifications
Not explicitly stated, but relevant experience and skills are essential.