Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. The world of work is changing and we are looking for Trailblazers passionate about advancing business and the world through AI, driving innovation, and upholding Salesforce's core values.

As the Field CAIO for AI & Agentic Ecosystem, you will be the most senior technical voice on AI and agentic strategy in EMEA. You have shipped AI products into production and know how to turn LLM and agentic capabilities into measurable business value customers can trust. While solid knowledge of at least one Salesforce cloud is important, the key focus is on production trust, transparency, and business-process ROI.

You will partner with CDAIOs to shape AI strategy and vision for enterprise AI at scale, translating that vision into actionable roles for Salesforce within the ecosystem. Your work will connect enterprise-wide AI ambitions to what is buildable and trustworthy on our platform.

Your Impact
1. AI & Agentic Thought Leadership: Be the field's authority on LLMs and agentic implementations, focusing on real, measurable work based on the Salesforce Platform. Engage with CAIOs, CTOs, and business leaders to transform AI interest into funded, working plans. Represent Salesforce at events, analyst briefings, and customer boards, publishing insights on production AI versus hype.
2. From Idea to Production — Business Value & Trust: Own the challenge of moving AI tools from demo to production with trust and transparency. Help customers frame problems, size value, and select impactful use cases. Provide hands-on architectural credibility on agentic patterns to build customer trust. Serve as a long-term trusted advisor on AI roadmaps.
3. Reference Architecture & Technical GTM for AI: Develop reference architectures and go-to-market narratives for new AI/agentic offerings. Package proof points and playbooks from your experience to support the architect community. Collaborate with AI ecosystem partners to accelerate joint solutioning.

Join Salesforce to unleash your potential with benefits and resources that support balance and impact. Together, we will bring the power of Agentforce to organizations of all sizes and deliver outstanding customer experiences. Apply today to shape the future of AI and redefine what’s possible.

Experience
10-15+ years in AI/ML, applied data science, or technical consulting with recent deep focus on LLMs and agentic systems. Proven track record of shipping AI products into production, ideally with references demonstrating business impact. Strong technical knowledge of at least one Salesforce cloud and core/platform capabilities. Demonstrated C-level advisory experience translating AI potential into business outcomes.

About you
Builder: You have shipped AI products, not just prototypes.
Pragmatist: You prioritize measurable business value over technical novelty.
Trust Broker: You make customers comfortable deploying AI in production.
Storyteller: You can move stakeholders from interest to funding.
Sales Instinct: You are commercially driven and enthusiastic.
Fluent in English; additional EMEA languages are a plus.

Qualifications
Degree or equivalent experience in relevant fields.
Technical skills include LLMs, RAG, vector stores, agent orchestration, MCP/A2A interoperability, evaluation/observability frameworks.
Applied AI-to-Value skills such as use-case framing, business process redesign, and ROI measurement.
Solid working knowledge of Agentforce and at least one Salesforce cloud (Data 360, Sales, Service, or Industry Clouds).
Data platform fluency to identify data quality blockers.
Expertise in production AI trust: guardrails, governance, monitoring, and transparency patterns.