Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
The Forward Deployed Consultant / Senior Consultant (Value Acceleration) role is based in London and sits at the intersection of customer engagement and platform innovation. You will own the roadmap and feature lifecycle for scalable Agentforce process "Blueprints," partnering with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions that deliver measurable customer value. This role involves identifying operational inefficiencies and automation opportunities across customer and internal workflows, building and iterating solution blueprints and workflow automations using current platform features and AI prompting tools, and translating strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria. You will manage the backlog and sprint priorities using Agile methodologies and leverage AI tools throughout the blueprint lifecycle—from synthesizing customer feedback at scale to rapid prototyping and solution validation—while conducting user interviews and acting as the voice of the customer. Join Salesforce to be part of the future of AI-driven workforce transformation and help deliver amazing experiences that customers love.

Experience
3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting, including building external-facing products in enterprise B2B SaaS environments. Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms. Strong understanding of business workflow mapping and process improvement methodologies. Proven success communicating clearly to both technical and non-technical audiences and collaborating with virtual, global, cross-functional teams including engineering, design, and customer success.

About you
Clear communicator with the ability to translate complex requirements into actionable plans. Passionate about driving innovation and improving business processes through AI and automation. Collaborative team player comfortable working in a fast-paced, agile environment. Experience or interest in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology is a plus.

Qualifications
Experience with prompt design or agent-based automation solutions and familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services) is advantageous. Lean, Six Sigma, or related process improvement certification or a relevant technical degree is preferred. Experience within the Supply Chain or Financial Services sector is beneficial.