Location
London, The Savoy Hotel

Hours
Casual, 0-hours contract with flexible shifts

Salary
£14.93 per hour (including service charge)

About the Role
The Savoy is one of the world's most iconic hotels, renowned for outstanding service excellence since 1889. As a Front of House Luggage Porter, you will be a key player at the heart of our operation, supporting a perfect arrival and memorable departure for our guests. You will honour guest requests throughout their stay with efficiency and personality, ensuring a seamless luggage service and assisting with a variety of guest needs. Working closely with the Front of House team, you will deliver all guest requests in line with our high service standards while taking every opportunity to personalise the experience. Your responsibilities include ensuring the delivery, security, and storage of guest luggage, engaging enthusiastically in guest interactions, using correct lifting procedures, assisting in the Front Hall and entrance, polishing guest shoes, managing deliveries and mail, providing errand services, and supporting the door team with parking assistance. You will also maintain thorough knowledge of hotel services, facilities, and the local area to share with guests. This role requires flexibility and a willingness to multi-skill to meet the needs of our guests and colleagues.

Experience
- Minimum 1 year experience in the hospitality industry preferred
- Experience in valet parking desirable

About you
- Warm, enthusiastic and positive personality with the ability to build trusting relationships
- Able to prioritise, organise and work under pressure at high speed
- Physically able to frequently kneel, push, pull, lift, carry, reach, stand and walk
- CAN DO attitude with adaptability to change
- Strong problem-solving skills and attention to detail
- Highly responsible and able to work independently with little supervision as well as follow directions thoroughly
- Flexibility to work different shifts

Qualifications
- No formal qualifications required, but a professional attitude and commitment to excellent service are essential