Location
Novotel London Greenwich, London

Hours
Flexible roster including mornings, evenings, weekends and public holidays on a zero hours contract

Salary
Negotiable

About the Role
Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are accurate and up to date. Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience. Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times. Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure. Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed. Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue. Be part of a supportive and fun team at a 4-star hotel with 151 bedrooms and five conference rooms, creating memorable moments for guests from arrival to farewell. Enjoy benefits such as discounted hotel rates worldwide, pension scheme, cycle to work scheme, staff uniforms, and continuous learning opportunities through Accor Academy.

Experience
Previous experience in similar roles and proficiency with Opera property management system.

About you
Friendly, approachable with excellent customer service skills. Attention to detail and exceptional organisational skills. Strong team player with a positive attitude. Ability to work effectively under pressure. Flexible with working hours. Must have the right to work in the UK.

Qualifications
Not specifically stated; however, excellent communication skills and the ability to remain calm under pressure are essential. Commitment to creating a service-focused, positive, and inclusive culture is expected.