Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM where ambition meets action and innovation is a way of life. We are seeking a Client Director to join our team selling the full Salesforce product portfolio to Tier 1 pharmaceutical customers. In this role, you will own the end-to-end strategic relationship with your assigned account, selling the entire Salesforce Customer 360 platform including Agentforce, Data Cloud, and Life Sciences Cloud. You will help customers accelerate digital transformation, improve operational efficiency, and deliver better outcomes for healthcare professionals and patients.

You will build trusted relationships with C-suite and senior business and technology leaders across commercial, medical affairs, R&D, clinical operations, manufacturing, supply chain, and IT. Your role will be to connect Salesforce's capabilities to the customer's strategic priorities, positioning Salesforce as a long-term transformation partner.

Key responsibilities include acting as the executive owner of the Salesforce relationship, delivering a multi-year strategic account plan to grow Annual Contract Value through expansion, upsell, cross-sell, and new business. You will map the organisation in depth, lead complex multi-threaded sales cycles, orchestrate cross-functional teams, and position Salesforce as a strategic partner in the pharmaceutical company’s digital, data, and AI transformation agenda.

You will also navigate complex regulatory, security, data privacy, governance, and procurement environments, build compelling business cases for large multi-year investments, and collaborate with global System Integrators and strategic partners to accelerate transformation and ensure customer success. Partnering with Customer Success, you will drive adoption, renewals, expansion, and long-term customer advocacy.

Experience
- Proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic Account Executive, or equivalent with single-account or named-account ownership.
- Experience managing long, complex sales cycles with large deal values and multiple senior stakeholders.
- Success developing and executing strategic account plans that retain and grow Annual Contract Value.
- Ability to navigate large, matrixed global organisations and build influence across multiple business units and geographies.
- Strong skills in running discovery with senior leaders and translating business challenges into compelling use cases, value hypotheses, and transformation opportunities.
- Excellent written, verbal, and presentation skills with credibility to engage at C-suite level.
- Experience leading large virtual account teams across internal and external stakeholders.

About you
- Strategic thinker with strong relationship-building skills.
- Comfortable working in complex, regulated pharmaceutical environments.
- Collaborative team player able to orchestrate cross-functional teams.
- Passionate about driving innovation and digital transformation in life sciences.
- Resilient and adaptable in a fast-changing environment.

Qualifications
- Experience selling into Tier 1 pharmaceutical companies or global life sciences organisations is highly desirable.
- Strong understanding of pharmaceutical and life sciences landscape including drug development, clinical trials, commercial operations, medical affairs, patient engagement, and regulatory environment.
- Familiarity with digital transformation in pharma, especially data strategy, AI adoption, customer engagement, and operational modernisation.
- Knowledge of pharmaceutical regulatory and compliance environments including GxP, GDPR, and patient data privacy.
- Familiarity with enterprise sales methodologies such as MEDDICC and experience building strategic alliances.
- History of consistently achieving or exceeding quota on large, strategic enterprise accounts.
- Existing network of senior relationships within global pharmaceutical companies or UK/EMEA life sciences ecosystem is a plus.