Location
London

Hours
Full Time (hours not specified)

Salary
£14.80 per hour plus incentives

About the Role
Join a hotel that is part of the Accor network, a global group with over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. At Accor, every gesture, smile, and action contributes to creating a positive and memorable impact for guests, colleagues, and the planet. Become a Heartist® and let your heart guide you in a fast-paced world.

We are seeking a bubbly, confident, and highly organised Guest Relations Coordinator to join our team. This varied and exciting role is perfect for someone who loves connecting with people, creating memorable guest experiences, and engaging in different areas of hotel operations.

Key responsibilities include being a welcoming and engaging presence in the lobby, building genuine connections with guests, looking after VIP guests to ensure personalised experiences, responding to and following up on online guest reviews and feedback, supporting Finance and Commercial teams with administrative tasks, and assisting HR with employee engagement activities, events, and initiatives.

Experience
Previous experience in hospitality, guest relations, front office, or a customer-facing role is desirable. Experience using Opera PMS is expected.

About you
A bubbly, outgoing personality with a natural ability to connect with people. Excellent communication and relationship-building skills. Strong organisational skills and the ability to multitask. A proactive, flexible, and hands-on attitude. Confidence working independently and collaborating across departments. A positive attitude and willingness to learn new skills.

Qualifications
Good computer skills, including Microsoft Office. Confidence in handling guest feedback and communicating professionally.