Location
London

Hours
Full Time (hours not specified)

Salary
Competitive salary

About the Role
Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from arrival, throughout their stay, until they settle their bill and depart. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business by ensuring the right rates are applied, managing overbooking levels, and working with the team to maintain a full and happy house. Ensure everything runs smoothly and looks sharp, collaborating with the team to find solutions to any issues that arise.

Benefits
Competitive salary, 28 days holidays (inclusive of bank holidays), pension, and life insurance. Access to a health cash plan for physical and mental wellbeing support. Confidential mental health support hotline and network of mental health first aiders. Retail and hospitality perks through partners. A free night at The Hoxton and a meal for two upon starting. Meals provided during shifts. Excellent discounts across the Ennismore family for employees and their families. Annual free night at The Hoxton and milestone bonuses. Opportunities for career progression and role changes within a global family of brands. Training academies and development programs. Extra time off to volunteer with partner charities. Regular team events including drinks and bi-annual parties. Enhanced family leave. Annual diversity and inclusion events to learn, celebrate, and make a positive impact.

Experience
Hotel or leisure related experience in a similar role. Familiarity with Opera or similar front desk operating systems and understanding of GDS is a strong advantage.

About you
Passionate about hospitality, whether it’s a drink, a meal, an event, or a bed for the night. You strive to have a positive impact on everyone you interact with, leaving them with a memorable experience. You are approachable, collaborative, and willing to get things done without ego. Open to trying new approaches and adaptable to change. You enjoy being part of a supportive team that works hard and has fun. You bring a genuine, authentic self to work and value a positive team culture.

Qualifications
No specific qualifications required, but relevant hospitality experience and system knowledge are preferred.