Location
Kennington, London Head Office

Hours
Hybrid working pattern, minimum of 3 days a week in the office

Salary
£60,000 per annum

About the Role
The Head of Client Partnerships plays a pivotal role within Peppermint’s commercial function, responsible for safeguarding, strengthening, and expanding the company’s incumbent business across its portfolio of existing events and venues. This position oversees the retention and account management function, ensuring Peppermint consistently maintains effective relationships with clients while proactively seeking opportunities to grow its presence at established events and venues. Reporting to the Commercial Sales Director, this role supports the leadership team and operations to maintain client relationships, drive retention, and ensure Peppermint delivers excellent service across its portfolio.

Key Responsibilities
- Build and maintain strong, long-term relationships with clients across events, venues, and partners, acting as the main commercial contact.
- Provide transparent and timely communication to meet client needs and reinforce trust.
- Collaborate closely with Project Management and Operations to ensure high-quality service delivery during events.
- Lead Peppermint’s client retention strategy, managing contract renewals and conducting regular client reviews.
- Work with operational teams to capture learnings and communicate value to clients.
- Coordinate with the Levy Retention Team to gather feedback, identify risks, and maintain CRM systems.
- Support commercial needs by assisting with documentation, reporting, and presentations.
- Lead and guide the Account Management team, assigning accounts and providing support.
- Manage the handover process from Sales to Account Management.
- Maintain visibility of the retention pipeline and report regularly to senior leadership.
- Collaborate with Finance to assess event performance and recommend strategies for commercial success.

About Peppermint
Peppermint is a multi-award-winning events business founded in 2003, specialising in first-class bars and drinks-led solutions for the UK’s leading events and venues. With over 50 events and venues serviced annually, Peppermint has established long-standing relationships with major partners including AEG, IMG, and Live Nation. Events include BST Hyde Park, Hyde Park Winter Wonderland, All Points East, and many more. Peppermint recently partnered with Levy UK to support premium F&B experiences at venues such as The O2, Dreamland (Margate), The Piece Hall (Halifax), and the Johan Cruff Arena in Amsterdam. The company’s success is driven by passion for its people, innovation, and sustainable practices, backed by 20 years of operational experience.

Experience
- Proven leadership experience in motivating and developing teams (3-5 years).
- Extensive background in events, festivals, venues, or hospitality sectors (minimum 3 years).
- Strong client relationship management and retention experience within commercial settings (3 years).
- Demonstrated ability to manage and sustain client relationships effectively.
- Experience collaborating across commercial, finance, and operational teams.

About You
- Exceptional communication and negotiation skills.
- Skilled at balancing client expectations and delivering excellent service.
- Highly organised with the ability to manage multiple projects and meet deadlines.
- Strong commercial acumen and problem-solving abilities.
- Collaborative and proactive approach to teamwork.

Qualifications
- No specific qualifications required; relevant experience and skills are essential.