Location
Central London

Hours
Full Time

Salary
£65,000 to £68,000 per annum

Benefits
33 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks' enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available from Perkbox app, including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
We are seeking an exceptional Head of Catering Operations to lead and elevate a premium Business & Industry contract within a high-end corporate environment. This is a rare opportunity to shape a best-in-class food and hospitality experience for a discerning client, where innovation, precision, and service excellence are paramount.

As the strategic and operational lead, reporting to an Account Director, you will drive performance across multiple revenue streams, championing culinary quality, client engagement, and commercial success. You will inspire and develop high-performing teams, ensuring every touch-point reflects the sophistication and standards expected within a world-class corporate setting.

This role demands a forward-thinking leader with a passion for hospitality, a sharp commercial mindset, and a proven track record in delivering exceptional catering services at scale.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. We invest in your development and provide ongoing training to ensure you have the skills and knowledge to thrive in your role, while being dedicated to ensuring your work-life balance, enabling you to pursue your passion for hospitality while also taking care of yourself.

Key Responsibilities
- Champion excellence by elevating food and service standards across all day-parts including breakfast, lunch, and events, consistently impressing clients and customers.
- Fuel innovation by driving sales and engagement through creative, bold ideas and a hunger to do things differently.
- Own the commercials by delivering and exceeding financial targets, identifying smart ways to grow revenue while optimising cost and quality.
- Deliver weekly experiences by partnering with Culinary and Project teams to bring weekly pop-ups and all food moments to life, including managing independent “Fuel Traders.”
- Lead with energy by inspiring and motivating large, multi-site teams, leading from the front, having fun, and building a culture of pride and performance.
- React in real time by being agile and responsive, adjusting quickly to trends and customer feedback.
- Stay ahead of the curve by tracking industry and market trends to keep the operation future-focused and ahead of expectations.
- Ensure safety and security by overseeing compliance across all legislative and company standards, including health & safety and staff and stock security.
- Bring events to life by overseeing planning and flawless execution of all catering events, ensuring excellence from idea to delivery.
- Collaborate cross-functionally with sales, marketing, and culinary leads to develop, promote, and grow services.
- Shape growth by vetting new business opportunities and ensuring commercial proposals deliver true value.

Experience
- Proven track record managing large teams and multi-site, high-volume catering operations.
- Commercially astute with strong financial acumen including P&L management, forecasting, and delivering commercial value.
- Experience delivering exceptional catering services at scale within a premium or corporate environment.

About You
- Confident and inspiring leader who thrives on human connection, energising others, building culture, and getting the best from every person.
- Problem solver and trend watcher who adapts quickly and leads with curiosity.
- Passionate about food and hospitality with a keen eye for detail and a drive to challenge the status quo.
- Natural collaborator who works seamlessly with culinary teams, creatives, and clients.
- Forward-thinking, innovative, and commercially driven with a hunger to do things differently.

Qualifications
- Relevant experience in catering and hospitality operations leadership.
- Strong understanding of health & safety, compliance, and security standards within catering environments.
- Commitment to continuous learning and development, aligned with BaxterStorey’s values and culture.