Location
London

Hours
Full-time

Salary
£15.59 per hour + Bonus

About the Role
Join a hotel that is part of the Accor network, a global group with more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. At Accor, every gesture, smile, and action contributes to creating a positive and memorable impact for customers, colleagues, and the planet. Become a Heartist® and let your heart guide you in a fast-paced world.

As our next Hotel Team Leader, you will be passionate about guests and delivering excellent service, with strong knowledge and experience across hotel operations. You will take a hands-on approach, be organised, supportive of your team, and proactive in finding solutions to ensure positive outcomes.

You will participate in the hotel's organisation and manage the Front of House and Food and Beverage teams. You will be readily available for both teams and guests, working closely with the Assistant Manager to maintain high-quality services. Your focus will be on guest satisfaction and loyalty through handling complaints, analysing guest feedback, and implementing solutions.

Additional responsibilities include administration tasks such as invoicing, cash operations, activity reports, and carrying out inventories in compliance with administrative and financial procedures. You will be result-driven and understand what needs to be done to achieve the hotel's goals.

The hotel offers 84 rooms and is located within easy reach of London's iconic attractions. Recently refurbished with a charming, contemporary design inspired by the London Underground, the hotel features playful and unique touches. To help you understand the guest experience, a one-night stay will be arranged as you settle into your role.

Experience
Customer service experience with strong interpersonal and problem-solving abilities. Proven ability to lead by example and work effectively within a team.

About you
Fluent in English, both written and spoken (a second language is a plus). Excellent communication, presentation, and interpersonal skills. Creative, innovative, dynamic, result-oriented, and self-motivated. High organisational, planning, follow-up, presentation, and reporting skills. Able to use Opera Cloud at an advanced level. Must be legally eligible to work in the UK as the hotel cannot assist with work authorization.

Qualifications
Relevant experience in hotel operations and leadership. No specific formal qualifications required but strong operational knowledge and customer service skills are essential.