Location
Dockside Rd, London

Hours
Full Time (hours not specified)

Salary
£35,520 - £42,060 per annum, based on experience

About the Role
Housing Advisors work on the frontline of the London housing crisis. You will be part of a team taking applications from those in housing need and determining what assistance the Authority can provide. Homelessness arises from private sector evictions, overcrowded families, and domestic abuse. This role can be challenging but also highly rewarding, offering the opportunity to positively impact the lives of hundreds of residents across Newham. It is an excellent position for those seeking a career in housing, with clear opportunities for progression. The work is interesting, difficult, fulfilling, and never boring.

Homelessness in London is a significant issue, with more than 6,500 households approaching the London Borough of Newham last year. Following the successful implementation of the Trainee Programme, this role is open to experienced Housing Advisors without a permanent position, as training will not be provided due to the Trainee Programme being at capacity.

We offer flexible working arrangements, including the possibility of working from home up to three days per week.

Experience
- Working within a homelessness prevention and assessment service post HRA 2017 in a busy London Borough.
- Dealing with a diverse and vulnerable clientele face-to-face, on the phone, or via email.
- Achieving performance targets and meeting departmental objectives.
- Providing quality advice and information to the public and handling complaints and enquiries.
- Producing high-quality written communications to a corporate standard.

About you
You are an experienced Housing Advisor with a strong commitment to supporting vulnerable people. You are able to work effectively in a busy environment, demonstrating resilience and professionalism. You are motivated by making a positive difference in the community and are adaptable to flexible working arrangements.

Qualifications
Training will not be provided for this role, so prior experience as a Housing Advisor is essential. No specific qualifications are listed, but relevant housing or social care qualifications would be advantageous.