Location
London

Hours
Flexible shifts as per business demand, including contribution to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
An exceptional opportunity to join the Food & Beverage Department at Raffles London at The OWO as an In Room Dining Waiter. Reporting to the In Room Dining Supervisor, you will be responsible for preparing orders, setting trays, and delivering food and beverages to guest rooms with attentiveness and efficiency. You will assist with minibar and amenities management, maintain cleanliness in work and guest areas, and ensure excellent service quality in line with Hotel Standard Operating Procedures.

Your duties will include setting tables and trays according to the type of food ordered and hotel standards, performing opening and closing procedures, accurately recording and picking up all food and beverage orders, and checking in with guests to ensure satisfaction. You will present accurate checks and complete payment processes, have full knowledge of menu items, prices, recipes, and service styles, and be able to recommend and upsell food and beverage combinations.

Additional responsibilities include maintaining cleanliness of chinaware and glassware throughout the day, ensuring effective communication between kitchen, order takers, and service teams, monitoring supplies and reducing wastage, and operating the hotel’s point of sale (POS) and other order-taking systems. You will also perform any other reasonable duties as assigned.

Raffles London at The OWO is a prestigious luxury hotel located in a Grade II* listed Edwardian building with 120 rooms and suites, nine restaurants, three bars, a Guerlain spa, and a grand ballroom. Joining this team means becoming part of a heritage brand synonymous with luxury, glamour, and exceptional guest experiences.

Experience
Recent experience within in-room dining or a similar role is essential. Proven ability to provide high levels of service under pressure is required. Experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Exceptional communication and customer service skills, both written and spoken. Enthusiastic and committed to delivering the best service and guest experiences. Detail-oriented and able to work effectively within a team. Strong time management skills with the ability to multitask while maintaining a professional appearance. Flexibility to work shifts according to business needs, including 24-hour operational schedules. Courteous, professional, and efficient in service delivery.

Qualifications
Ability to communicate clearly and efficiently in English, both verbal and written. Strong food and beverage knowledge and market awareness of competitors and event industry trends. Proven track record of surprising and delighting guests to provide exceptional service.