Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for an ambitious, creative, forward-thinking and initiative-taking individual who is passionate about advancing the care we provide at GSTT to join our growing innovation team. This role is pivotal as we continue to engage the organisation and the market-place to foster innovative ideas that can address our most pressing problems. Innovation Consultants represent CITI at the earliest stage of the innovation journey, assessing the issue presented, analysing the size of the opportunity for improvement, and scoping the options available. Alongside working on CITI initiatives, the successful candidate will also contribute to the development and implementation of our innovation strategy and incubator infrastructure, including how we engage our 22,000 members of staff to foster new ideas for innovation, explore and test existing solutions to problems faced by our patients and clinical teams, build governance and processes that facilitate rapid and effective solutionising, and ensure appropriate evaluation and metrics are in place to monitor impact. The post holder will support our existing Senior Innovation Consultant working closely with our Commercial Innovation, Delivery, Business Analysis and Automation teams within CITI, as well as a wider network of capabilities across the organisation. Main duties of the job The main duties of the role is as follows: Building relationships and stakeholder engagement Project management Strategy, change and policy/service development Human Resources (Team management, devise training and development programmes for CITI and Trust) Personal Development Working for our organisation The Centre for Innovation, Transformation and Improvement (CITI) at Guy’s and St Thomas’s was founded in 2021 under the Deputy Chief Executive (DCE). The DCE is the Executive Director responsible for leading and developing the Trust’s strategy for innovation and improvement, which aims to develop an ecosystem that encourages the acceleration of new knowledge and capabilities and learn from best practices globally, to deliver improvements in patient care at scale. CITI co-locates multi-faceted teams to provide the focal point for clinical innovators and services seeking to translate ideas or early stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical customers for the benefit of patients. CITI builds on industry best practice in taking innovation from concept to practice. It aims to foster a culture of innovation and improvement throughout the Trust, and acts as the intellectual home of our core improvement methodologies. CITI aims to improve the rate of adoption of new clinical technologies with an agile operational model, delivering a data-driven approach to evaluating performance of novel technologies, creating a sustainable culture of innovation in clinical and operational workforce, and to build enduring partnerships with academia, industry, investors and key NHS Stakeholders. Detailed job description and main responsibilities Building relationships and stakeholder engagement • Develop means of engaging broadly with the organisation to inspire our staff to think critically about their services and openly about the opportunities for change. • Support the development and management of CITI’s network, in collaboration with other departments such as Quality and Assurance, which provides a mechanism for staff to connect with each other, share ideas and expertise, and learn about healthcare trends. • Encourage creative and collaborative working within the organisation to improve services, which may include running workshops with large groups of staff. • Share to others in the organisation, as well as to external organisations, the latest innovations taking place within GSTT, persuading them of the importance of our work in order to increase engagement, identify new business development opportunities, or motivate change agents. These projects may be highly complex, sensitive or even contentious in nature. • Persuade senior managers and external stakeholders (such as commercial partners, commissioners or the GST Charity) of the importance of an initiative and secure their support for it. • Enthuse and motivate staff to engage with initiatives and the innovation agenda as a whole. • Ensure that our work is coordinated with other internal functions to GST (for example the Apollo/Epic programme) and key external partners in our healthcare system. • Receive proposals and ideas, and distil these to their most fundamental parts for sharing with our expert advisory panel and other members of the CITI team. • Develop relationships with key internal and external stakeholders, so that routes for delivering an innovation can be understood and navigated. These include, but are not limited to, other teams within CITI, Medical Physics, Information Technology, Information Governance, Finance and the GSTT charity. • Use negotiation, persuasion and motivational skills to gain support for an initiated across a breadth of stakeholders, for example, internal corporate teams, patients and commissioners. Project management • Develop, plan and organise simultaneously a range of complex activities as part of the innovation function and/or within a specific project, either of which may be impactful across the entire organisation. • Support the development and management of a pipeline of initiatives for potential support by CITI. • Ensure that all problems and ideas presented, and our response to them, are tracked using CITI’s chosen project management software. • Promptly respond to all stakeholders wishing to work with us and keep them updated with the support we are offering and the progress of their initiative. • Where required, work with initiative leads to develop project plans, business cases, funding bids and other paperwork required by relevant governance through with that project needs to be taken. • Support mitigation of risks and issues. • Plan and implement appropriate evaluation and audit of projects across sites and organisations. • Where required, manage the expenditure of funding provided for a specific initiative. • Hold the budget for initiatives managed by the post holder where relevant. Strategy, change and policy/service development • Proactively identify opportunities for improvement within the organisation through insight about developments taking elsewhere, an understanding of our local circumstances, and review of Trust data. • Analyse and interpret often complex situations or problems presented to CITI that involve a range of financial, economic, quality, user experience, technological and other practical factors. • Co-develop with clinical groups and commercial partners a range of available options to address problems brought to CITI, including existing solutions, in-house development, or external collaborations, and work with them to adopt the optimal approach for patients, staff and the organisation. • Deploy a highly developed specialist expertise in healthcare innovation, transformation and quality improvement, underpinned by both a firm grasp of relevant theories as well as practical experience, to help identify the most appropriate means of addressing a service problem, and in some cases provide coaching to an operational team to help them deliver change independently. • Support the design and implementation of methods to involve patients and the public, using their expertise to guide service direction, improvement, user satisfaction and as a tool for performance management. • Implement policies agreed by CITI, such as our Intellectual Property or Data Commercialisation policies. • Develop and propose changes to our approach as an innovation function or beyond to CITI more broadly. • Use improvement skills and knowledge to help teams analyse and understand their data and develop improvement projects. • Undertake market research and analysis. • Maintain an up-to-date knowledge of the latest policies affecting CITI and interpret these to understand their impact on our work or the opportunities they represent. Human resources • Line management of more junior members of the innovation team • Devise training or development programmes for CITI and the wider organisation to upskill and increase awareness of both our work and developments in the wider healthcare sector Personal Development • Maintain up to date knowledge of skills including improvement techniques. • Be responsible for developing and maintain their own CPD programme. Person specification Experience Essential criteria Experience of supporting innovation in any setting Evidence of leading or supporting successful projects in large, complex organisations Experience of delivering and sustaining improvement, transformation or innovation projects in a healthcare environment Evidence of evaluating project outcomes Experience of managing and engaging a wide range of clinical and non-clinical stakeholders Experience of identifying funding opportunities, and writing successful bids or business cases Experience of presenting information to senior managers and large groups Desirable criteria Contract management Education / Qualification Essential criteria Relevant Masters, equivalent professional qualification or experience. Formal qualification in project management (Agile or PRINCE 2) Evidence of continuing professional development Skills / Knowledge /Abilities Essential criteria Ability to provide and receive high complex, commercially sensitive or contentious (to staff and/or patients) information clearly and persuasively Highly developed knowledge in innovation, digital technologies, transformation and/or quality improvement Effective people and stakeholder management skills Excellent interpersonal communication (written, oral, presentation and facilitation) Ability to negotiate and manage expectations with internal and external stakeholders Ability to support staff to scope problems and find innovative solutions. Ability to find innovative ways of solving or pre-empting problems Ability to work flexibly and prioritise workloads Ability to escalate risks and issues as appropriate Self-motivated, able to use their own initiative. Knowledge of change management and/or improvement methodologies IT literate, competent in use of MS Office programmes (e.g. PowerPoint and Excel) Knowledge and understanding of the changing NHS environment and latest policies relating to innovation or digital technologies Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Scott Vandepeear Job title Senior Innovation Consultant Email address [email protected] Additional information Please comntact Scott Vandepeear if you want an informal chat about this role.