Location
London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care further afield. The Cardiovascular Directorate offers specialist heart care supported by a skilled multidisciplinary team. We are seeking a motivated and well-organised Inpatient Ward Administrator (Ward Clerk) to join our busy ward. This role is vital in providing essential administrative and clerical support to ensure smooth daily operations and a positive experience for patients, relatives, and staff.

The successful candidate will be the first point of contact on the ward, delivering a welcoming and professional reception service. You will maintain accurate patient records, coordinate communications, and assist the clinical team with various administrative duties to support patient care and ward efficiency.

Experience
- Experience working in a customer-focused, front-facing role
- Experience managing a busy reception or high volume of calls (e.g. receptionist or call centre)
- Ability to multitask and use various data systems
- Experience organising and prioritising workload with attention to detail
- Ability to develop good working relationships with colleagues at all levels

Desirable Experience
- Previous experience working with hospital data systems such as EPIC or EMIS
- Knowledge of medical terminology
- Substantial general office or reception experience
- Experience maintaining data systems including spreadsheets or databases
- Previous work experience in a hospital or healthcare setting (ward clerk, administrator, etc.)

About You
- Strong communication skills, able to work effectively with multidisciplinary teams and relate well to the public
- Professional, compassionate, and welcoming manner
- Reliable and well organised with the ability to handle confidential information sensitively and in accordance with GDPR and Trust policies

Qualifications
- GCSE or equivalent in English and Maths (essential)
- IT qualifications or equivalent (essential)

Desirable Qualifications
- NVQ Certificate, Diploma or Degree