Location
Hillman St, London

Hours
Full Time - 36 hours per week

Salary
£42,912 - £44,235 per annum (Grade SO2)

About the Role
Join the London Borough of Hackney as a Leasehold Income Officer on a 12-month fixed term contract or secondment opportunity. In this role, you will be a key member of the Leasehold Income Team responsible for the effective recovery of service charges and other invoiced sums including major works, shared ownership, ground rent, and reserve funds. Your primary focus will be to ensure timely collection of owed sums, reduce arrears, and maximise income for the Council.

You will assess cases to determine the most appropriate course of action, whether pursuing legal routes or facilitating settlements, while providing high-quality housing management services that meet customer needs. Key duties include liaising with legal services, solicitors, and financial institutions to resolve complex queries, preparing documentation for legal actions, maintaining accurate records on electronic databases, and responding promptly to income collection inquiries.

This role also involves attending resident meetings, advising on payment options, and identifying support for vulnerable residents. Your work will contribute to promoting a culture of customer care and continuous improvement within Hackney Council, an organisation committed to serving its residents with pride and inclusivity.

Experience
Proven experience in debt recovery within a housing environment is essential. Strong understanding of relevant legislation related to leasehold income and debt collection is required.

About you
Excellent customer service skills with the ability to communicate clearly and sensitively with customers regarding their accounts. You must be able to manage your workload efficiently, work to tight deadlines, and demonstrate a proactive and inclusive approach. Ability to liaise effectively with legal services, solicitors, and financial institutions is important.

We seek candidates who embody the values of being proud, ambitious, pioneering, open, proactive, and inclusive, contributing positively to a diverse and supportive workplace culture.

Qualifications
There are no specific qualification requirements stated for this role; however, relevant experience and knowledge in housing debt recovery and related legislation are critical to success.