Location
Momento Elephant and Castle - Park Central West, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Leasing Associate is responsible for delivering all daily operational duties to create an exceptional 24/7 resident experience. Key responsibilities include marketing, building maintenance, tenancy administration, and providing outstanding customer service. The role involves conducting sales and leasing activities such as property viewings, following up on enquiries, and converting leads to achieve leasing targets. The Leasing Associate manages resident interactions, processes contracts and payments, supports community events, and assists with move-in and move-out procedures. They maintain strong relationships with contractors and suppliers to ensure seamless service delivery. Additional duties include maintaining community standards, responding to online and email enquiries, screening visitors, handling resident parcels, and completing health and safety compliance tasks. The role requires teamwork, proactive problem solving, and a commitment to exceeding resident expectations.

Experience
Significant experience in a sales role within accommodation, hospitality, leisure, or reservations/membership environments is required. Proven customer service skills and the ability to meet and exceed sales targets are essential.

About you
- Good level of general education
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience or proficiency in property operations software (training provided)
- Excellent communication, relationship building, and negotiation skills
- Ability to multitask, prioritize, and maintain high accuracy and attention to detail
- Culturally aware and adaptable to different audiences
- Team player with an approachable and welcoming attitude
- Proactive, autonomous, and able to make decisions independently
- Skilled in using online tools for research and information presentation
- High attention to detail in personal presentation
- Fluent in English, both verbal and written

Qualifications
No specific qualifications are stated; however, relevant experience and skills are essential.