Location
London

Hours
Flexible hours in line with business requirements, including night shifts and cover for house porter shifts when necessary.

Salary
Negotiable

About the Role
As a Linen Porter at Raffles London at The OWO, you will be responsible for controlling linen stocks within the Linen Room and distributing linen to various departments throughout the hotel. You will support Linen and Uniform Porters and ensure the upkeep of all storage areas. Your duties include managing laundered items, assisting with linen deliveries, issuing and dispatching staff uniforms, and maintaining smooth linen delivery and collection processes. You will communicate regularly with Laundry, guest work contractors, and equipment suppliers, deputize during the Laundry Manager’s absence, and act as an ambassador of The Raffles London during all interactions with guests and colleagues.

You will ensure all floors are well stocked with linen to facilitate efficient guest room turnover, clear dirty linen promptly, deliver bedding to room attendants, and stock pantries with good time management. You will be responsible for linen and laundry equipment, safe maneuvering of trollies, and reporting any linen misuse or equipment issues. You will assist with stock takes, maintain clean and efficient storage areas, and uphold the highest hotel and departmental standards.

Professionalism, respect for guest privacy, attention to detail, and adherence to health and safety standards are essential. You will also participate in training sessions, assist with RFID tag system monitoring and training, and may be required to work in other departments or roles as needed. This role involves manual handling tasks such as pulling, lifting, and pushing.

Raffles London at The OWO is a prestigious Grade II* listed Edwardian building offering luxury accommodation, exceptional dining, wellness facilities, and event spaces. Joining our team means becoming part of a legendary brand known for its heritage, luxury, and commitment to outstanding guest experiences.

Experience
Recent experience within luxury wellness or a similar role is essential.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation.
Able to work effectively within a team.
Capable of multitasking and remaining calm under pressure.
Professional, well-groomed, and detail-oriented.
Good communication skills in English.

Qualifications
Desirable:
- Understanding of the luxury sector.
- Passion for hospitality and an understanding of the ultra-high-net-worth (UHNW) customer.