Location
Chapter Highbury

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working alongside the Community and Estates Management teams. You will be responsible for carrying out repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. Duties include inspecting and diagnosing faults, undertaking minor repairs and decoration to buildings, grounds, and equipment, and maintaining high standards of cleanliness and safety throughout the community.

Key responsibilities include working as part of the Community team to maintain cleanliness, communicating effectively with residents, clients, contractors, and colleagues, and managing maintenance tasks through the electronic reporting system, Onesite. You will provide regular updates to residents, administer property maintenance records in line with company policies, and ensure services are delivered within budget.

The role involves diagnosing and completing repairs in plumbing, joinery, carpentry, painting, decorating, and lighting or coordinating contractors for more complex tasks. You will monitor health and safety matters, report incidents, move furniture and heavy items as needed, and maintain communal areas including refuse and recycling facilities.

Additional duties include coordinating and supervising external contractors, monitoring subcontractor performance, assisting with community works management, supporting security management, maintaining statutory testing records, carrying out PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations. You will also oversee garden and grounds maintenance, practice proper safety techniques, be available for out-of-hours emergency call outs, review site risk assessments, and seek to maximize utility efficiency.

This role requires close collaboration with the Operations and Estates Management teams to ensure transparency and effective communication during maintenance works.

Experience
Experience in repairs and maintenance within a domestic residential environment or general building/residential construction, including trades such as plumbing, electrical, or carpentry. Proven experience installing and maintaining hot and cold water systems, sanitary appliances, soil and waste drainage, electrical systems, fire alarms, emergency lighting, and security systems.

About you
Fluent English verbal and written communication skills. A helpful, friendly personality with professional, courteous, and respectful behavior towards colleagues and residents. Strong team player with excellent relationship building and influencing skills. Positive attitude with the ability to work on own initiative and determine cost-effective repair solutions. Good organizational skills with the ability to multitask and prioritize. Flexible and adaptable to thrive in a changing environment. Contractor and supplier supervision skills are desirable.

Qualifications
A reasonable level of general education equivalent to O’ Level/GCSE with demonstrable written and numerical skills. Awareness of health and safety requirements on site. A recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential building repairs and maintenance (e.g., plumbing or electrical) is essential. Commitment to continual improvement of knowledge, skills, and abilities.