Location
Chapter Kings Cross, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working closely with the Community and Estates Management teams. Responsibilities include performing high-quality repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. The role involves inspecting and diagnosing faults, undertaking minor repairs and decoration to buildings, grounds, and equipment, and maintaining a safe, clean, and well-functioning environment for residents.

Key duties include maintaining cleanliness standards, effective communication with residents, clients, contractors and colleagues, managing maintenance tasks via the electronic reporting system Onesite, and providing timely updates to residents. The technician will administer property maintenance records in line with company policies, manage budgets and resources efficiently, maintain stock levels, and carry out repairs in plumbing, joinery, carpentry, painting, and lighting or coordinate contractor repairs.

Additional responsibilities include reporting incidents, inspecting communal areas, supervising external contractors, monitoring subcontractor performance and compliance, managing statutory testing records, conducting PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations. The role also involves ensuring grounds maintenance is hazard-free, practicing safety techniques, being available for out-of-hours emergency call-outs, reviewing site risk assessments, and seeking to maximize utility efficiency.

Experience
- Experience undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry.
- Experience installing and maintaining hot and cold water systems, sanitary appliances, and soil and waste drainage.
- Experience installing and maintaining electrical systems, fire alarm, emergency lighting, and security systems.

About you
- Fluent English verbal and written communication skills.
- Helpful, friendly personality with professional, courteous, and helpful behavior towards colleagues and residents.
- Good team player with strong relationship-building and influencing skills.
- Positive approach with the ability to work on own initiative.
- Ability to determine cost-effective repair solutions.
- Contractor and supplier supervision skills are desirable.
- Excellent organizational skills with the ability to multitask and prioritize.
- Flexible and adaptable to thrive in a changing environment.

Qualifications
- Reasonable level of general education, educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
- Awareness of Health & Safety requirements on site.
- Recognized trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to repairs and maintenance in residential buildings (e.g., plumbing or electrical) is essential.
- Commitment to continual improvement of knowledge, skills, and abilities.