Location
London Borough of Hackney

Hours
29 hours per week (Every Saturday and two Sundays per month)

Salary
£34,359 - £35,893 (Pro rata)

About the Role
Keep Hackney’s markets growing and make every stall count. Hackney’s markets are iconic parts of the borough’s culture, economy, and identity, where culture, commerce, and community thrive. From Ridley Road to Broadway, these markets host family-run businesses, youth traders, bold startups, and inclusive events.

As a Market Service Officer, you will be on the frontline ensuring the vibrant street markets run smoothly, safely, and efficiently. This is your chance to make a real difference in one of the most diverse, creative, and values-led places in the country.

You will be the first point of contact for traders and customers, providing high-quality service and resolving issues with a calm and confident approach. You will spend approximately 80% of your trading day out on the market, monitoring activities, checking licenses, and ensuring adherence to regulations.

Your key responsibilities will include:
- Supporting traders with stall setup and breakdown and building positive relationships with license holders
- Ensuring compliance by carrying out regular checks on stall sizes, commodities, and licenses, advising traders on their responsibilities, identifying and reporting breaches, and supporting enforcement action
- Promoting growth by supporting income-generating activities and identifying new trading opportunities and businesses
- Maintaining standards by reporting defects, ensuring market cleanliness, and managing public highway obstructions
- Engaging with the community by being visible and accessible, dealing with inquiries and complaints, and fostering strong community relations
- Handling daily administrative tasks, processing payments, and supporting debt recovery

This role involves a varied shift pattern including mandatory weekend working (every Saturday and/or Sunday), occasional late nights, and public holidays.

Join Hackney’s multi-award-winning Markets, Shop Fronts & Street Trading Service, nationally recognised for innovation and excellence. Be part of a pioneering team committed to sustainability, inclusion, and public service excellence.

Experience
Experience in customer service or frontline roles is desirable. Ability to work independently and manage time effectively under pressure is essential.

About you
You are a confident, customer-focused individual with excellent communication and interpersonal skills. You thrive in diverse environments and are committed to fairness and sustainability. You are proactive, resourceful, organised, and meticulous. You can resolve problems calmly and communicate sensitively with a wide range of people. You are physically capable of working outdoors in all weather conditions and able to walk or stand for most of the day. You are comfortable with some manual handling and competent with IT, particularly Microsoft Office. You are dedicated to delivering high-quality front-line service with integrity and a positive attitude and willing to understand relevant legislation related to market and street trading.

Qualifications
No specific qualifications are required, but a good level of literacy and numeracy and competence in IT are important. A commitment to continuous learning and development is expected.