Location
London, United Kingdom

Hours
Part Time - 22 hours per week (Every Saturday & Sundays, Evenings & Weekends)

Salary
£34,359 - £35,893 per annum (Pro rata)

About the Role
Fixed Term Contract / Secondment Opportunity.
Keep Hackney’s markets growing and make every stall count. Hackney’s markets are iconic parts of the borough’s culture, economy, and identity, where culture, commerce, and community thrive. From Ridley Road to Broadway, these markets host family-run businesses, youth traders, bold startups, and inclusive events.
As a Market Service Officer, you will be the frontline presence ensuring the smooth, safe, and efficient running of vibrant street markets. You will be out on the market for approximately 80% of your trading day, monitoring activities, checking licenses, and ensuring compliance with regulations.
This role offers the chance to shape the future of Hackney’s iconic markets, support hundreds of small businesses, and contribute to the borough’s ongoing economic and cultural success.

Key Responsibilities:
- Supporting Traders: Assist with stall setup and breakdown, and build positive relationships with license holders.
- Ensuring Compliance: Conduct regular checks on stall sizes, commodities, and licenses; advise traders on responsibilities; identify and report breaches; support enforcement action.
- Promoting Growth: Support income-generating activities and identify new trading opportunities.
- Maintaining Standards: Report defects, ensure market cleanliness, and manage public highway obstructions.
- Community Engagement: Be visible and accessible to the public, handle inquiries and complaints, and foster strong community relations.
- Operational Excellence: Manage daily administrative tasks, process payments, and support debt recovery.

The role involves a varied shift pattern including mandatory weekend working (every Saturday and/or Sunday), occasional late nights, and public holidays.

Join Hackney’s multi-award-winning Markets, Shop Fronts & Street Trading Service, nationally recognised for innovation and excellence, and pioneers in the circular economy including the UK’s first Zero Plastic Markets.

Hackney Markets: Where enterprise meets equality. Join us and make a real impact in a diverse, creative, and values-led environment.

Experience
Experience in customer service or public-facing roles is desirable. Ability to work independently and manage time effectively under pressure is essential. Experience in enforcement or regulatory roles is advantageous but not required.

About you
You are a confident, customer-focused individual with excellent communication and interpersonal skills. You thrive in diverse environments and are committed to fairness and sustainability.
- Proactive and resourceful, able to identify problems and take effective action.
- Organised and meticulous, capable of keeping accurate records.
- Skilled communicator, able to resolve issues calmly and sensitively.
- Physically capable of working outdoors in all weather conditions, including walking or standing for most of the day and some manual handling.
- Technologically savvy, competent with IT, particularly Microsoft Office.
- Committed to delivering high-quality front-line public service with integrity and a positive attitude.
- Willingness to understand and apply relevant legislation related to market and street trading.

Qualifications
No formal qualifications are required for this role. A positive attitude, willingness to learn, and dedication to public service are essential.