Location
London

Hours
Varied shift pattern, including mandatory weekend working (every Saturday and/or Sunday) and occasional late nights and public holidays.

Salary
£34,779

About the Role
Keep Hackney’s markets growing. Make every stall count. Hackney’s markets are more than just places to shop; they are iconic parts of our borough’s culture, economy, and identity, where culture, commerce, and community thrive. As a Markets Service Officer, you'll be on the frontline, ensuring our vibrant street markets run smoothly, safely, and efficiently. This is your chance to shape the future of Hackney’s iconic markets, support hundreds of small businesses, and play a lead role in the borough’s ongoing economic and cultural success. You will be the first point of contact for traders and customers, providing high-quality service and resolving issues with a calm and confident approach. This dynamic role involves being out on the market for 80% of your trading day, monitoring activities, checking licenses, and ensuring adherence to regulations. You'll play a vital part in:
- Supporting Traders: Assisting with stall setup and breakdown, and building positive relationships with license holders.
- Ensuring Compliance: Carrying out regular checks on stall sizes, commodities, and licenses, and advising traders on their responsibilities. You'll also identify and report any breaches, supporting enforcement action.
- Promoting Growth: Supporting income-generating activities and identifying new trading opportunities and businesses.
- Maintaining Standards: Reporting defects, ensuring market cleanliness, and managing public highway obstructions.
- Community Engagement: Being visible and accessible to the public, dealing with inquiries and complaints, and fostering strong community relations.
- Operational Excellence: Handling daily administrative tasks, processing payments, and supporting debt recovery.

Experience
Previous experience in a customer-facing role is desirable.

About you
You are a confident, customer-focused individual with excellent communication and interpersonal skills. You thrive in a diverse environment and are committed to fairness and sustainability. We're looking for someone who is:
- Proactive and Resourceful: Able to work independently, identify problems, and initiate quick and effective action.
- Organised and Meticulous: Capable of keeping accurate records and managing time effectively under pressure.
- A Skilled Communicator: Able to resolve problems calmly, with patience, and communicate sensitively with a range of people.
- Physically Capable: Comfortable with outdoor working in all weather conditions, and able to walk or stand for most of the day. The role also involves some manual handling.
- Technologically Savvy: Competent with IT, particularly Microsoft Office.
- Committed to Public Service: Dedicated to delivering high-quality front-line service with integrity and a positive attitude.

Qualifications
Understanding of relevant legislation related to market and street trading is preferred.