Location
London Borough of Newham, with reporting offices in London (Stratford), Manchester (Trafford) and hybrid working options (20% - 40% of contractual hours from office).

Hours
Full Time - 35 hours per week, working pattern 9am-5pm or 8am-4pm.

Salary
Starting from £31,955 to £34,856 per annum (London weighted salary) or £27,796 to £30,482 per annum (Regional salary), dependant on experience.

About the Role
Join L&Q’s Resolution Team as an MP & Councillor Enquiries Officer, acting as a key point of contact for MPs, Councillors and other stakeholders. In this role, you will manage and investigate complex enquiries, coordinate responses across multiple teams, and ensure timely, accurate, and professional communication. You will handle a varied caseload, working collaboratively to deliver high-quality outcomes that enhance stakeholder and resident experience.

This role offers autonomy in managing your workload while being part of a supportive, motivated team that values continuous improvement and professional development. You will contribute to improving processes and service delivery, representing L&Q with professionalism and care.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Previous applicants need not apply. Early applications are encouraged as the recruitment process may close earlier than advertised.

Experience
- Proven experience providing outstanding customer service in a fast-paced environment.
- Previous experience within social housing, customer services, complaints, stakeholder relations or a similar environment is advantageous.
- Experience using Microsoft Office applications and case management systems.
- Knowledge of D365, Arena, and L&Q Internal Network (for policies etc).

About you
- Excellent communicator with exceptional written and verbal skills, able to produce professional correspondence.
- Strong organisational skills with the ability to manage multiple enquiries and deadlines simultaneously.
- Confident in building and maintaining strong stakeholder relationships.
- Proactive problem solver with excellent attention to detail.
- Ability to work independently and collaboratively within a small, successful team.
- Strong administrative and coordination skills, managing complex cases from start to finish.

Qualifications
No specific qualifications are required, but a commitment to delivering excellent customer service and continuous improvement is essential.