Location
London

Hours
Full Time

Salary
Competitive, commensurate with experience

About the Role
Join Salesforce's Public Sector Strategic Pursuits Team focused on driving exponential growth across flagship accounts, including the Department for Work and Pensions (DWP). This fast-paced role involves developing and executing strategic plans to expand Salesforce's Customer 360 platform within DWP and its agencies. You will build trusted relationships with key stakeholders, leveraging your public sector transformation experience to identify upselling and cross-selling opportunities. Responsibilities include leading strategic pursuits, managing account performance, ensuring high customer satisfaction and retention, collaborating with internal teams to deliver seamless solutions, and managing contract renewals and negotiations. You will act as a trusted advisor, helping DWP realise full value from Salesforce products and services while staying informed on industry trends to position Salesforce as a critical partner in their future success.

Experience
- 10+ years of public sector transformation experience, including major programmes
- Demonstrable experience in Strategic Pursuits or Lighthouse Account Management
- Extensive experience operating at senior levels including Commercial Directorate, DDaT, and Major Programmes
- Substantial experience with large public sector procurements, including Market-Based Flexible Procedures and CCS Frameworks
- Previous SaaS organisation experience in a quota-carrying role
- Comprehensive knowledge of the UK Public Sector market and government
- Proven track record selling complex solutions in Customer Service, Customer Experience, Customer Engagement, or Contact Center applications

About you
- Exceptional written, verbal, and presentation skills
- Excellent problem-solving skills and ability to thrive in a fast-paced environment
- Proven ability to work effectively as part of an extended sales team
- Trusted advisor mindset with strong customer empathy and solution tailoring
- Skilled at cross-department collaboration to ensure customer success and seamless service delivery
- Clear focus on understanding customer needs and driving value through tailored solutions

Qualifications
MBA, Graduate, or equivalent qualifications