Location
London

Hours
Part-time, approximately 20-30 hours per week with variable shift patterns including day and night shifts. Shift timings may vary between Early (7:00am to 3:18pm), Late (3:00pm to 11:18pm), Night (11:00pm to 7:18am), with occasional middle shifts (10:00am to 6:18pm) on weekends.

Salary
Day shifts - £14.80 per hour
Night shifts - £15.30 per hour

About the Role
At ibis London Blackfriars, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. As a Part-time Front Office Team Member, you will provide quality service by responding promptly, efficiently, and courteously to guest requests during check-in, check-out, and throughout their stay. You will maintain control of guest and hotel accounts, ensuring accuracy of payments and charges, and uphold strict security procedures regarding credit transactions, room keys, and guest confidentiality.

You will act as a communication hub between guests and hotel departments, documenting and distributing messages as per hotel procedures. Assisting with reservation calls and promoting hotel facilities to maximize sales will also be part of your role. You will be expected to openly communicate with staff, ensuring regular briefings and smooth handovers between shifts.

Following Accor Brand Standards, departmental service procedures, and policies is essential. You will be encouraged to suggest improvements to existing systems and ensure a concise handover for every shift.

Providing efficient, friendly, and professional service to all guests is key. You will lead by example in attending to guest requests, striving for total customer satisfaction, and working collaboratively with colleagues and management to meet departmental and hotel goals. Treating customers and colleagues with respect, sensitivity, and transparency is fundamental. You will also take every opportunity to actively sell special promotions and hotel facilities, embodying Accor’s values and customer vision to offer the best service to our customers.

Experience
Previous experience working at reception is preferred but not essential. Knowledge of Opera Cloud is advantageous but not required.

About you
Good organisational skills and the ability to work effectively in a team are essential. You should be flexible with working hours and shifts, and demonstrate a positive attitude towards delivering excellent customer service.

Qualifications
No formal qualifications are required for this position. Eligibility to work in the UK is mandatory.