Location
London

Hours
Part-Time

Salary
Negotiable

About the Role
Your role will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas, maintaining a positive overall impression of the hotel according to Raffles London procedures and standards. You will support and work closely with the Senior Housekeeper and Assistant Executive Housekeeper, overseeing all aspects of public area cleaning at the hotel and residences. This role requires close collaboration with other departments to ensure smooth, consistent service that surpasses guest expectations.

Key responsibilities include following daily task lists to maintain hotel and residence public areas, adapting cleaning frequency based on guest presence, balancing priority and non-priority jobs, and staying informed about events, occupancy, and outlet bookings during your shift. You will clean public areas, restaurants, guest and staff toilets according to Raffles Standard Operating Procedures, using appropriate cleaning chemicals and maintaining service areas tidy and well stocked.

Additional duties include reporting any loss, damage, or technical issues promptly, performing regular deep cleaning as instructed, interacting with guests in a caring and respectful manner, and having thorough knowledge of hotel and residence facilities. You may also be required to cover for line managers or senior employees and work in different departments or restaurants as needed.

Health and Safety
You will ensure all hazards are reported and rectified immediately, be fully conversant with departmental Fire, Emergency and Bomb procedures, and strictly adhere to laws and ordinances to ensure the safety of persons and property. You will promote general awareness of Health and Safety in all departmental tasks and activities.

This role is based within the historic and luxurious Raffles London at The OWO, a Grade II* listed Edwardian building offering 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom for special occasions.

Experience
Essential: Able to provide exceptional cleaning and service with extreme attention to detail. Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not mandatory.

About you
Enthusiastic and committed to delivering the best service and experiences in any situation. Able to work effectively within a team. Professional and well-groomed with a proven ability to maintain high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
No specific qualifications required, but a strong commitment to service excellence and attention to detail is essential.