Location
London - St Thomas's Hospital and Minnie Kidd House, Clapham South

Hours
Full Time - 37.5 hours per week with possible shifts of 8:00am-4:00pm, 9:00am-5:00pm, or 10:00am-6:00pm. May require working 1 Saturday per month and cross-site working between St Thomas's Hospital and Minnie Kidd House.

Salary
£31,944 per annum

About the Role
This is an excellent opportunity to develop your administration and management skills within a demanding healthcare environment. As a Patient Pathway Co-ordinator in the Ophthalmology Department at Guy's and St Thomas' NHS Foundation Trust, you will play a key role in coordinating outpatient journeys across multiple sub-specialties. You will work closely with clinicians and multi-disciplinary teams to ensure patients receive timely, high-quality care. The role involves managing complex clinic profiles, tracking patient pathways, providing administrative support, and maintaining effective communication with clinical teams and external organisations. You will contribute to service development, participate in audits, and support the smooth running of the department in line with Trust values and objectives.

About the Trust
Guy’s and St Thomas’ NHS Foundation Trust is one of the largest in the NHS, providing a full range of services to local and wider populations. St Thomas’ Hospital is located on the south bank of the River Thames opposite the Houses of Parliament, with excellent transport links. The Trust values are caring, ambitious, and inclusive, which guide the culture and behaviours expected of all staff.

Experience
- Proven administrative experience in a fast-paced, high-volume customer care environment.
- Experience managing complex and high-volume outpatient clinics and clinic profiles.
- Desirable: Experience within the NHS, supervising staff, and handling large data sets.

Qualifications
- Essential: GCSEs or equivalent including Maths and English.
- Evidence of formal further training in administration and significant hospital administration experience.
- Desirable: Customer service qualification or training.

About You
- Highly organised with excellent time management skills to prioritise a busy workload.
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel).
- Excellent interpersonal skills with the ability to liaise effectively with multi-disciplinary teams.
- Ability to deal tactfully and efficiently with patients and the public while maintaining confidentiality.
- Ability to plan, organise, and prioritise your own workload and that of junior staff.
- Desirable: Understanding of peer review and governance processes.