Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes renowned hospitals such as Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield, and offers specialist services in cancer, renal, orthopaedics, respiratory, cardiovascular, and more.

We are seeking a Patient Pathway Coordinator to join the Diagnostic Centre admin team. This role involves scheduling appointments for NHS and private patients for a wide range of diagnostic tests, ensuring adherence to waiting time guidelines, and maintaining excellent communication with patients and staff at all levels. The post holder will lead on tracking patient pathways, working closely with clinical and managerial teams to ensure timely treatment and compliance with national targets.

The role requires providing high-quality administrative support across multiple Trust-wide specialties, supporting day-to-day operations, and maintaining accurate data and records with strict confidentiality. You will also assist with reception duties, patient registration, appointment coordination, and support sonographers and consultants as needed.

Guy’s and St Thomas’ Trust is committed to clinical excellence, research, and providing outstanding patient care. We pride ourselves on a motivated and engaged workforce and offer a supportive environment focused on staff development and flexible working arrangements.

Experience
- Previous experience in an administrative role within the NHS or private healthcare setting
- Experience with electronic booking systems
- Understanding of NHS waiting time targets
- Desirable: Experience working within diagnostics or an Imaging department
- Desirable: Experience working with EPIC system

About you
- Ability to communicate effectively both orally and in writing
- Excellent interpersonal skills including a professional telephone manner
- Ability to balance competing priorities within a fluctuating and demanding workload
- Detail focused with the ability to accurately complete routine and repetitive tasks
- Punctual, conscientious and calm under pressure

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Fluency in English, both written and verbal
- Evidence of formal further training in short courses and significant experience of hospital administration
- Desirable: IT package qualification/training, e.g. European Computer Driving Licence (ECDL)
- Desirable: Customer services qualification/training