Location
London

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care nationally. The Trust includes five major hospitals and community services, with a strong reputation for clinical excellence, research, and teaching.

The Patient Pathway Coordinator will lead on tracking patient pathways, ensuring timely treatment and meeting national targets. Working closely with clinical and managerial staff, the post holder will provide high-quality administrative support across Trust-wide specialties, particularly supporting the apheresis service at Evelina London Children’s Hospital.

This role involves registering patients, booking outpatient appointments, managing referrals, and coordinating care for patients undergoing apheresis, including those with sickle cell disease. The post holder will work autonomously and as part of a multidisciplinary team, liaising with consultants, specialist nurses, and day unit staff to deliver a patient-focused service.

The Trust is committed to providing care closer to home, supporting community services, and developing innovative ways to improve patient care. Staff engagement and diversity are highly valued, with a focus on flexible working to support work-life balance.

Experience
- Extensive business administration experience demonstrating key functions of admin support services
- Proven ability to manage patient pathways and validate data
- Experience working independently and efficiently
- Desirable: Previous NHS administrative experience

About you
- Excellent interpersonal skills with ability to liaise effectively with multidisciplinary teams
- Ability to work autonomously and collaboratively
- Skilled in handling difficult service users and challenging situations
- Strong organisational and time management skills to meet deadlines
- Demonstrates a flexible, ‘can do’ attitude and adapts to changing demands
- Ability to handle confidential and sensitive information discreetly
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel)
- Excellent communication skills, both written and verbal
- Ability to prepare reports and present data clearly
- Desirable: Knowledge of medical terminology

Qualifications
- Good general education including English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of formal further training and significant hospital administration experience
- Desirable: Customer services qualification or training