Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where humans and agents drive customer success together. We are seeking a Principal Solution Engineer to join our Solution Engineering team focused on the UK Aero & Defence sector. In this role, you will be a lead architect of the "Agentic Enterprise," helping customers unify humans and AI agents to drive profitable growth through Agentforce. You will collaborate closely with customers, product teams, and professional services to develop innovative solutions that connect businesses with their customers in new and impactful ways.

This role offers the opportunity to engage with the entire customer lifecycle, working in a fast-paced environment full of exciting challenges. You will lead the technical side of the sales cycle, design and prototype agentic workflows, and guide clients through the strategic shift from legacy CRM workflows to an AI-driven Agentic data platform.

If you are passionate about AI, digital transformation, and delivering business value through innovative technology, this is the role for you. Join us to help shape the future of AI-driven customer engagement and redefine what’s possible for yourself and the industry.

Experience
- Minimum 5 years of solution engineering, consultancy, delivery, or training experience within an enterprise software solution organisation.
- Expertise in Agentforce for the Aero & Defence industry, including autonomous AI design and human-agent collaborative strategies.
- Proven success selling into UK customers within the sector.
- Experience implementing digital transformation strategies and enterprise consulting.
- Strong oral, written, presentation, and interpersonal communication skills.
- Demonstrated ability to manage time effectively in dynamic team environments.
- Willingness and ability to travel occasionally.

About You
- Inquisitive, practical, and passionate about technology and knowledge sharing.
- Strong problem-solving skills with a love for experimenting and deep focus.
- Excellent at explaining ideas and engaging audiences.
- Collaborative team player who thrives in energising, fast-paced environments.
- Motivated to grow your career through internal training programs and mentorship initiatives.

Qualifications
- Relevant Salesforce certifications and/or qualifications related to Artificial Intelligence, specifically generative AI and large language model (LLM) concepts, are highly desirable.
- Experience or background in sectors such as military, insurance, or financial services will be considered an advantage.
- Alignment with core competencies such as leadership, volunteer work, or other relevant extracurricular activities will be evaluated.