Location
London - The Hoxton, Shepherd's Bush

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
We are looking for a Public Area Attendant to join the team at The Hoxton, Shepherd's Bush. Located in the heart of an eclectic and diverse neighbourhood, The Hoxton Shepherd’s Bush features 237 playfully designed bedrooms, an all-day restaurant serving Thai American comfort food, a large open lobby with vintage seating and cosy corners, a central wraparound bar, and a terrace. This role is key to maintaining the high standards of cleanliness and presentation throughout the hotel’s public and exterior areas.

Responsibilities include cleaning and servicing public areas to brand standards, reporting maintenance defects via KnowCross, ensuring all public and exterior areas are well maintained, overseeing daily linen and terry deliveries and collections, stocking linen and housekeeping supplies on guest floors and in stores, and supporting the housekeeping team as required. You will also ensure compliance with Health and Safety standards and COSHH regulations, attend all required training sessions, and provide a friendly, helpful, and responsive level of service to guests at all times.

Experience
Experience working in a very fast-paced environment is preferred.

About you
You have a high level of verbal and written communication skills and competent computer skills. You are able to build positive relationships with colleagues and customers. You maintain a positive and friendly attitude, even when facing challenges, and are committed to delivering the highest level of customer care.

Qualifications
No specific qualifications are required, but a willingness to learn and adhere to brand standards, health and safety policies, and training requirements is essential.