Location
Holmes Road Depot, NW5 3AP, London

Hours
Full Time - 36 hours per week

Salary
£50,537 - £57,583

About the Role
As a Repairs Manager, you will carry out technical assessments to validate potential latent defects by inspecting building fabric, mechanical and plumbing systems, often at short notice. You will gather accurate data, measurements and test results, producing clear and detailed defect reports. Working independently at height, in confined spaces and on high-rise roofs, you will ensure full compliance with health and safety regulations while managing remedial works and delivering effective technical solutions.

You will use strong diagnostic and analytical skills to challenge contractors and ensure all work meets required standards. Your responsibilities include completing pre-, during- and post-inspections independently and with stakeholders, issuing conclusive technical reports, and meeting deadlines set by the Repairs Operations Manager. You will update multiple defect cases using the internal tracking system, maintaining accurate records for weekly review meetings.

Handling latent defect claims with clear, evidence-based reasoning and managing related customer complaints professionally will be key aspects of your role. You will also review and process invoices, raise work orders, and prioritise tasks assigned by the Repairs Operations Manager.

Taking full ownership of communication, you will provide proactive and structured updates without prompting. Working collaboratively with contractors, consultants and colleagues, you will support the timely resolution of defect and repair matters. The role requires attending sites using company pool vehicles and safely accessing hard-to-reach areas in line with health and safety procedures.

Experience
Proven experience in identifying and managing building defects, with a strong technical understanding of construction methods, building regulations and health and safety standards. Confident in carrying out detailed surveys, roof inspections and technical investigations. Experience in aftercare or defects management is desirable.

About you
Calm and professional approach to managing customer complaints and resolving issues with fairness and clarity. Naturally organised and proactive, you plan your workload well, keep others informed and work collaboratively with contractors, colleagues and residents to achieve the best outcomes. Comfortable using Microsoft Office, including Excel. Holds a full UK driving licence to attend site visits when required.

Qualifications
No specific qualifications are stated, but a strong technical background and relevant experience in building defect management and health and safety compliance are essential.