Location
London Borough of Waltham Forest

Hours
36 hours per week (Monday - Thursday 9am-5.15pm and Friday 9am - 5.15pm). A minimum of 2 days at an office location.

Salary
£35,520 - £37,134 (pro rata for part-time staff)

Contract Type
1 Permanent and 1 Fixed Term Contract - 12 Months (maternity cover, subject to change depending on return date of current employee)

About the Role
This role is responsible for delivering high-quality business support across a range of council services, including customer enquiries, meeting administration, financial processing, records management, and systems administration, while maintaining a strong focus on resident satisfaction and service excellence. There are two available roles: one permanent and one fixed-term to provide maternity cover. The fixed-term contract duration may be subject to change depending on the incumbent's return date.

Experience
- Experience of working in a fast-paced, customer-focused environment.
- Good knowledge and application of IT systems and software packages.
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer-focused service.
- Excellent levels of literacy and numeracy.

About You
- Ability to work flexibly, balancing competing priorities and meeting deadlines while understanding the needs and timescales of others.
- Ability to deal diplomatically and confidentially with a wide range of customers both internally and externally.
- Ability to identify improvements to processes and systems (at a level appropriate to the role) and share recommendations with the wider team.
- High level of professionalism, care and integrity, ensuring a positive image of the organisation at all times.
- Strong time management skills.
- High level of flexibility, a positive attitude and ability to adapt to changes.
- Highly organised with the ability to multi-task and respond flexibly to service delivery requirements.
- Clear communication skills.
- Ability to build strong relationships.
- Goal-oriented focus with the customer in mind.
- Willingness to learn new skills, processes and systems as appropriate to the role.

Qualifications
- Satisfactory employment references and identity checks.
- Satisfactory declaration of interest.
- Satisfactory DBS check.
- Fluency in spoken English sufficient for effective performance of the role.