Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Revenue Manager at Raffles London, part of ACCOR, is responsible for driving revenue optimisation strategies focused on maximising rooms revenue through strategic pricing, demand forecasting, inventory management, and distribution optimisation. This role works closely with Sales, Marketing, Front Office, Finance, and Reservations teams to analyse market trends, booking pace, demand patterns, and competitor performance to develop proactive revenue strategies.

The Revenue Manager supports the Director of Revenue in overseeing the Reservations function from both commercial and operational perspectives, ensuring alignment with guest experience, conversion performance, and overall revenue objectives. Reporting directly to the Revenue Director, with a dotted-line reporting relationship to the Reservations Manager, the role ensures continuity of operations and effective management in the absence of the Director of Revenue.

Key responsibilities include managing daily pricing, inventory controls, restrictions, and rate positioning across all distribution channels; leveraging IDeaS RMS and market intelligence tools for automated pricing and demand forecasting; collaborating with Sales & Marketing on pricing strategies; producing accurate revenue forecasts; overseeing distribution channels to ensure rate parity and channel optimisation; and providing strategic leadership to the Reservations Department.

The role also involves delivering detailed revenue reports, analysing channel performance, tracking KPIs such as RevPAR, ADR, occupancy, and forecast accuracy, and providing strategic commercial recommendations to senior leadership.

Raffles London at The OWO is a luxury landmark hotel offering 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a Guerlain spa, Pillar Wellness, and a grand ballroom. The hotel embodies a rich heritage and a commitment to delivering culturally enriching and exceptional guest experiences.

Experience
Minimum 2 years of Revenue Management experience in the hospitality industry. Proven experience using revenue management systems (RMS), Property Management Systems (PMS), and business intelligence tools to support data-driven commercial decisions. Strong understanding of key hotel performance indicators including ADR, RevPAR, RGI, market share, occupancy, and total revenue performance. Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering is desirable. Previous reservation experience and luxury hotel environment exposure (LQA, Forbes 5* or equivalent) are assets.

About you
Excellent written and verbal communication skills with the ability to present complex data and commercial recommendations clearly to diverse stakeholders. Strong analytical skills with attention to detail. Proven organizational skills and ability to multitask while maintaining a professional appearance. Ability to work independently and as part of a team with a dynamic can-do attitude. Strong time management skills and a proactive approach to problem-solving. Must provide proof of eligibility to work in the UK.

Qualifications
A degree in Hospitality Management, Business, Finance, Economics, or a related field is desirable, or equivalent relevant professional experience. Advanced Microsoft Excel skills with experience preparing and presenting commercial reports, forecasts, and performance analysis are advantageous.