Location
London

Hours
Full time, with flexibility to contribute to a 24-hour operational schedule when required

Salary
Negotiable

About the Role
Join Raffles London at The OWO, a landmark Grade II* listed Edwardian building, as a Room Attendant and be part of a legendary brand known for luxury, glamour, and extraordinary experiences. You will be responsible for cleaning and maintaining allocated guest rooms and corridors to Raffles’ exacting 5-star standards, ensuring an outstanding environment and seamless guest experience. Working closely with the House Porter team, you will provide all necessary supplies and amenities to guest rooms with intuitive service, acting as an ambassador of Raffles Values in every interaction.

Your duties will include timely housekeeping service tailored to guest preferences, supporting morning shifts, maintaining cleaning equipment, reporting any loss or damage, and using the correct cleaning chemicals as per training. You will ensure service areas are well stocked and clean, promptly report maintenance issues, adhere to Lost and Found policies, and respect guest privacy by maintaining quiet and respectful conduct in corridors and service areas.

You will maintain a clean and efficient 5-star floor section in line with Raffles standards and LQA, participate in daily departmental meetings, and may be required to perform additional duties or work in other departments as assigned. Health and safety is paramount; you will be expected to report hazards immediately, be familiar with fire, emergency, and bomb procedures, and promote a safe working environment.

At Raffles, you arrive as a guest, leave as a friend, and return as family. This role offers the opportunity to work within a world-class luxury hotel environment where your contribution is valued and rewarded.

Experience
Ability to provide exceptional cleaning and service with great attention to detail. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation. Able to work effectively within a team. Professional and well-groomed with a proven track record of providing high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
Not specifically required; a positive attitude, professionalism, and commitment to excellence are essential.