Location
London

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
Join Raffles London at The OWO, a landmark Grade II* listed Edwardian building offering 120 rooms and suites alongside 85 branded residences. As a Room Attendant, you will be responsible for cleaning and maintaining allocated guest rooms and corridors to the highest Raffles standards, ensuring a seamless 5-star guest experience. You will work closely with the House Porter team to provide all necessary supplies and amenities, acting as an ambassador of Raffles values in every interaction.

Your duties include providing timely housekeeping services tailored to guest preferences, supporting morning shifts, maintaining cleaning equipment, and reporting any damage or lost property. You will use the correct cleaning chemicals as per training, keep service areas well stocked and clean, and uphold guest privacy and respect at all times. You will also participate in daily departmental meetings and may be required to assist in other departments or restaurants as needed.

Health and safety are paramount; you will be expected to report hazards immediately, be familiar with fire, emergency and bomb procedures, and promote a safe working environment. This role offers the opportunity to contribute to a luxury hotel environment where excellence and guest satisfaction are the highest priorities.

Experience
Ability to provide exceptional cleaning and service with great attention to detail. Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards is desirable but not essential.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation. Able to work effectively within a team. Professional and well-groomed with a proven ability to perform under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multitask while maintaining a professional appearance. Willingness to contribute to a 24-hour operational schedule when required.

Qualifications
No formal qualifications are specified; however, a commitment to excellence, attention to detail, and a professional attitude are essential.